Job description

Are you interested in working for a world top 100 University? We have opportunities within the Library Information Advisory Team for someone with experience of working in a customer facing environment together with excellent IT skills. Reporting to the Senior Library Information & Advisory staff at the site, you will act as the first point of contact for library customers either on Welcome or Information desks. Work at these desks could involve responding to customers’ library information and IT enquiries, dealing with borrower account issues, building access or booking enquiries.

You will also take on a variety of tasks to support the lending service, either helping customers to use the Library’s self-service facilities, issuing requested items, or dealing with borrowers with overdue or invoiced books, plus tasks to support the circulation of library material to customers including: the retrieval of items to fulfil customer requests, and the sorting and shelving of books according to the library classification system.

Our Learning Space Assistants are often the first source of help for customers and this role requires you to have good communication skills and enjoy helping with enquiries. The work of the Learning Space Assistant varies between the library sites as well as in response to changing service needs at different times of the year; as a result, we are looking for someone who is happy to work flexibly across all library sites and who enjoys the challenge of change. You will also need to have the physical capability to work quickly and accurately, both unsupervised and within a team, to meet service delivery standards.

We’re one of the best not-for-profit organisations to work for in the UK. The University’s Total Reward Package includes a competitive salary, a generous Pension Scheme and annual leave entitlement, as well as access to a range of learning and development courses to support your personal and professional development.

We build teams of people from different heritages and lifestyles from across the world, whose talent and contributions complement each other to greatest effect. We believe diversity in all its forms delivers greater impact through research, teaching and student experience.

To find out what makes the University of Sheffield a remarkable place to work, watch this short film: www.youtube.com/watch?v=7LblLk18zmo, and follow @sheffielduni and @ShefUniJobs on Twitter for more information.

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