This is a full-time position of 40 hours per week. Under the direction of a supervisor, checks out and receives materials and collects fines and fees at the public service desk. Demonstrates proficiency in using a variety of library technology and operating systems, provides excellent service, and does related work as required. This position requires regular day, evening, and weekend hours.

• Graduation from high school
• Excellent customer service skills with all ages
• Experience in a public library setting is desired

• Preferred bilingual Spanish/English spoken and written language skills
• Candidates for positions in this class must pass a post-employment offer physical examination, drug screen, and background check.

• Skill in using current library technology and operating systems
• Ability to provide outstanding customer service, both in person and on the telephone
• Ability to interpret and apply library policies and procedures
• Ability to correctly spell, use proper grammar, and make simple mathematical calculations
• Ability to conduct regular cash register accounting functions
• Ability to accurately type 30 wpm using a keyboard
• Ability to use Microsoft products to create word documents and spreadsheets
• Ability to work in a fast-paced public service environment as a member of a team
• Ability to meet assigned project deadlines

• Sufficient clarity of speech and hearing to be able to communicate effectively
• Sufficient vision to be able to produce and read library materials
• Sufficient manual dexterity to write legibly, operate a keyboard, and access relevant library materials
• Sufficient mobility to be able to transport materials and equipment
• Ability to stoop, reach, and push well enough to perform circulation and delivery procedures and to retrieve materials from the shelves

• Checks out and receives materials and collects fines and fees at the public service desk
• Provides exemplary service to library customers
• Manages interactions with customers with tact and diplomacy
• Creates and maintains customer records and accounts
• Proficiently uses a variety of library technology and operating systems
• Accurately handles money transactions
• Provides training and direction to library aides
• Additional duties as assigned