Job description

Mega Capital Funding, Inc., is a well-established Residential Wholesale and Correspondent Mortgage Banker currently experiencing growth. Our model is to be a consistently competitive lender in way of products and price, while offering exceptional customer service.

We are looking for a motivated individual to join our Servicing Team as a Loan Servicing Coordinator. The ideal candidate should enjoy working with borrowers, have problem-solving skills and be detail oriented.

Responsibilities for Loan Servicing Coordinator

• Assess the service needs of borrowers and connect them with the correct provider.
• Maintain a directory of service providers and resources.
• Assess client issues and provide recommendations to fix problems.
• Ensure each client is given the necessary services and follow up to fill ongoing service needs.
• Maintain good relationships with borrowers and provide excellent customer service.
• Answer calls from borrowers and respond to email inquiries.
• Print and mail out goodbye/transfer letters daily to borrowers notifying them of the sale/transfer of their loan.
• Print and mail out transfer letters daily to insurance companies and agents notifying them of the sale/transfer of loan in order to change the loss payee information.
• Print and mail out monthly mortgage statements to borrowers.
• Post payments received by mail in Lending QB and FICS software.
• Prepare deposits for payments received by mail and forward them to the accounting department.

Qualifications for Service Coordinator

• 1-3 years of industry experience or a related customer service experience required.
• Previous administrative experience preferred.
• Proficient skills in Microsoft Office, including Microsoft Word and Microsoft Excel
• Excellent customer service and problem-solving skills.
• High quality organizational skills.
• The ability to work well under deadlines and to multitask.
• The ability to build relationships and coalitions within the community.
• Excellent verbal and written communication skills.
• Excellent critical thinking and problem-solving skills.
• Experience with Lending QB and/or FICS Mortgage software a plus.

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Physical setting:

• Office

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Calabasas, CA: Reliably commute or planning to relocate before starting work (Required)

Experience:

• loan servicing: 1 year (Preferred)

Work Location: One location

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