JOB SUMMARY

Provides customer service to WIC program participants and applicants; screens and determines participant eligibility; issues benefits to participants; processes and maintains program records and documentation; conducts a variety of routine clerical duties; provides nutrition education; and performs other related duties as required.

ESSENTIAL FUNCTIONS AND DECISION MAKING

Essential Functions

• 
  Provides customer service and assesses applicant eligibility for program services:
  • Screens and interviews applicants.
  • Verifies and calculates income.
  • Issues and explains benefits to participants.
  • Refers participants to health and/or nutrition professionals.
• Conducts a variety of clerical duties in support of program operations:
  • Schedules and coordinates WIC appointments.
  • Prepares and processes program documentation.
  • Performs data entry; updates/maintains client records.
  • Copies, faxes, and files documents.
  • Organizes and maintains departmental filing system.
  • Generates daily and monthly reports.
  • Orders supplies; monitors and tracks supply inventory.
  • Answers multi-line phones to assist callers and provide information.
• Teaches nutrition education classes; issues breast pumps and provides related counseling to participants.
• Miscellaneous:
  • Participates in community outreach activities as required.
  • Obtains participant measurements and/or blood samples as assigned.
  • Provides assistance with other WIC program functions as required.
  • Performs other related duties as assigned or required.
• Maintains WIC facility to ensure a clean, safe, and sanitary environment.
  • Participates in cleaning restrooms, kitchen/break area, furniture, doors, windows, floors and equipment.
  • Removes trash to the proper disposal receptacle.
  • Re-stocks supplies such as tissue, towels, soap and hand sanitizer.
  • Reports facility issues to supervisor.

Decision Making

• This position works under general supervision.

MINIMUM QUALIFICATIONS (Salary is dependent upon qualifications)

Minimum Requirements

• 
  High School Diploma or equivalent is required.
• Six (6) months clerical experience is required.
• Must possess a valid Texas Driver's License with an acceptable driving record.
• Proof of required immunizations or obtain upon employment.

CORE COMPETENCIES AND PHYSICAL DEMANDS

Core Competencies

• 
  Must be able to read, process, and prepare program records and documentation.
• Effective verbal and written communication skills are required; must be able to maintain positive working relationships with program personnel, outside agencies, program participants, and the general public.

Physical Demands and Working Conditions

Physical requirements include lifting up to 45 pounds rarely. Subject to vision, hearing and talking constantly; sitting, walking, pushing/pulling, reaching, handling and fine dexterity frequently; standing, lifting, carrying and foot controls occasionally; kneeling, crouching, bending, twisting, climbing and balancing rarely. Working conditions involve exposure to infectious diseases and blood borne pathogens.

Safety Sensitive Position.

Work Hours

2 days 8 am–4:30 pm, 2 days 8 am–7 pm, 8 am-12 pm F

FLSA Status

Non-Exempt

The City of San Marcos offers its employees a broad range of benefits to enhance their personal and occupational lives. We are committed to a total rewards strategy that provides employees with competitive compensation, comprehensive benefits, and an environment that supports a healthy work/life balance. 2023 Benefits Guide

BENEFITS
Medical, Dental & Vision Coverage

• United Healthcare
  • Choice Plus PPO Plan
  • Prescription Drug Plan
  • Wellness Initiatives
  • Virtual Doctor Visits 24/7
  • Dental Plan
• Davis Vision Insurance
  • Base Vision Plan
  • Premium Vision Plan
  • Laser Vision Correction discounts

Retirement

• Texas Municipal Retirement System (TMRS)
• Mission Square Retirement Corporation - optional 457-deferred compensation plan & Roth IRA

ADDITIONAL BENEFITS

• Flexible Spending Accounts
• City paid Life and AD&D Insurance
• Voluntary Life, AD&D and Long Term Disability insurance
• Employee Assistance Program
• Vacation
• Sick Leave
• Holidays
• Longevity Pay
• Tuition Reimbursement
• Activity Center Membership
• Direct Deposit

The City of San Marcos strives to provide employees with an opportunity for a flexible and positive work/life balance. Employees in eligible positions are offered remote telework options of up to two days per week or 40% of an employee's scheduled work hours. Remote telework eligibility will be determined by department directors to ensure the City provides quality services.