JOB DESCRIPTION

JOB TITLE: Lottery Matchday Staff
DEPARTMENT: Ancillary Sales
REPORTS TO: Head of Ancillary Sales
LOCATION: Molineux Stadium
HOURS: Matchdays (Casual Contract)
DATE: January 2022

We are Wolves. Progressive, determined, bright, unified and humble. A pack that is hungry for
success. Wolves is one of the fastest growing football brands in Europe, and also boasts one of the
richest histories in the beautiful game.

On the pitch there is back-to-back seventh place finishes in the Premier League and European
competition for the first time in nearly 40 years; and away from the pitch Wolves is becoming much
more than just a football club, with brand verticals in esports, music and fashion helping to diversify
the fanbase and provide compelling commercial propositions for new partners.

At Wolves we don’t simply look to the future, we seize it.

We take seriously our commitment to the safeguarding of children and adults at risk and to
ensuring that Wolves is free from discrimination and harassment.

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Job purpose

To operate sales of Wolves Lottery scratchcards in and around the Molineux Stadium on matchdays
or other events when needed.

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Key responsibilities

• Work towards sales targets.

• To deliver exceptional customer service.

• Having a thorough knowledge of the product we are selling.

• Attending events and getting to locations on time.

• Ability to use pay machines.

• Maintaining a professional appearance, specifically in the corporate areas.

Aug’21

General responsibilities

• Compliance with Club policies

• Compliance with the Club’s health and safety procedures

• Compliance with the Club’s safeguarding policies

• To promote the Club’s values

• To work consistently to embed equality & diversity into the Club

• To undertake such other duties as may be reasonably expected

• To maintain professional conduct at all times

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Key relationships

• General Public

• Head of Ancillary Sales

• Any other Ancillary Sales Staff

• Other Heads of Department that operate on Match Days

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Aug’21

Person Specification

Job Title: Lottery Matchday Staff

Knowledge: the level and breadth of knowledge to do the job e.g. understanding of a defined system,
method or procedure, legal or regulatory frameworks etc

Essential
A knowledge of scratchcards and gambling legislation
A good knowledge of the club is preferrable.

Technical/work-based skills: skills specific to the job e.g. language competence, typing skills, coaching skills
etc

Essential
Ability to use card machines.
Ability to fill in simple paperwork.

General skills and attributes: more general characteristics e.g. flexibility, communication skills, team working
etc

Essential
Excellent interpersonal skills and friendly, welcoming manner
Ability to sell ideas, items and be able to sway opinions

Experience: proven record of experience in a particular field, profession or specialism.

Essential
Previous work experience as a canvasser or in sales (not necessarily gambling or society lottery)

Qualifications: the level of educational, professional and/or occupational training required

Essential

• Post-holder will be subject to a DBS check at the appropriate level and cleared by the Wolves

Aug’21