Job description
Posting Details
Position Information
Why Macomb should be your next place to work?
Macomb Community College is a leader in education, enrichment, and economic development. Macomb Community College believes in finding new enthusiastic external applicants and promoting from within the organization. Macomb Community college offers all employees a work life balance and employees of the College can participate in a tuition waiver program.
Job Title
Macomb ID Card Representative
Job Function
Assist in the operations of the Macomb One ID card.
Job Responsibilities
- Assist in the day-to-day operations of the Macomb One ID Program
- Assist in the administration of the Macomb One ID card to currently enrolled students.
- Ensure quality customer service and resolve student ID card issues in a timely manner.
- Assist in developing and implementing comprehensive campus marketing and promotional strategies.
- Protect confidential student information.
- Train and supervise work study staff to help assist in peak ID times.
- Assess and evaluate policies and procedures to improve effectiveness and efficiency of the Macomb One operations.
- Assist with planning and implementing campus activities, leadership development, student organization involvement programs or volunteer opportunities.
- Assist with day to day building operations, including but not limited to opening and closing of facility space.
- Serve on college committees and task forces as assigned.
- Assist Student Life and Leadership managers with commencement and MLK Jr. Day of Services activities.
- Perform other duties as assigned.
SUPERVISION RECEIVED: General direction and supervision from the Student Life and Leadership Manager
SUPERVISION GIVEN: Supervise part time staff as assigned.
Education
High school or GED
Preliminary Qualifications
One year experience in customer service, or customer relations.
Preferred Qualifications
Knowledge, Skills and Abilities
Must provide extensive customer service with courtesy and concerned attention to individual needs. Must possess effective interpersonal skills, excellent communication and organizational skills/abilities. Ability to work effectively with a diverse student population. Must have strong personal computer skills including working knowledge in Microsoft Office applications.
Working Conditions/Physical Demands
Work Hours
To be scheduled by the department as needed, but not to exceed 25 hours per week. Working days and hours may vary and include evenings and weekends. Duties may also require travel between and off campus.
Salary
$14.43 - $18.55 per hour (2022-23 salary range) Maximum salary upon new hire $14.43 per hour.
Assignment Location
Multiple Campuses
Bargaining Unit
PT AFSCME 975 (2172.16)
Position Level
4
Posting Detail Information
Posting Code
PS1105P
Open Date
05/05/2023
Close Date
05/22/2023
Special Instructions to Applicants
EEO Statement
The College prohibits harassment, including hostile environment and sexual harassment, against any individual or group based on race, color, sex, age, religion, national origin, ancestry, height, weight, sexual orientation, pregnancy, disability, genetic information, familial status, marital status, military or veteran status, gender identification or expression, or any other status or characteristic protected by applicable law.
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