Dr. Call Phone Team Pharmacy Technicians will typically work on semi-routine assignments within a call center environment. Technicians assist providers, members, and other medical facilities with their prescription needs, through prompt management of inbound and outbound calling queues.

Responsibilities

The Dr. Call Phones Pharmacy Technician works from home in a call center capacity to provide positive resolutions for prescriptions that are considered incomplete, invalid, or contain clinical issues preventing the fulfillment of the request.

In this role, you will:

• Responsible for taking incoming calls from providers, patients, and retail pharmacies
• Responsible for making outbound calls to providers, patients, and retail pharmacies
• Decisions are typically focus on interpretation of area/department policy and methods for completing assignments
• Work within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/timing, and works under minimal direction
• Follows standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion

Required Qualifications

• Must have an active Pharmacy Technician license with the AZ, TX, OH Board of Pharmacy
• National Certification, PTCB or ExCPT - CPhT
• Excellent communication skills
• Experience using multiple computer applications simultaneously
• Must be able to type a minimum of 40+ words per minute
• Must have a positive and proactive attitude
• Must be passionate about contributing to an organization focused on continuously improving customer experiences
• Work at Home Office must be a dedicated, secure home workspace, and have high-speed internet with a minimum connection speed of 10m x 1m (documentation will be required for Work at Home Audits)
• Work hours 9:30 - 6:00pm CST (or in respective time zone) Monday thru Friday. (DST observed)

Preferred Qualifications

• Mail Order Pharmacy or Retail Experience
• Experience working with Insurance Plans and Medicare
• Call Center related Experience

Additional Information

We Offer:

• Competitive Pay
• Paid Virtual Training
• Computer and all other equipment for work purposes, with the exception of internet

Work-At-Home Requirements
WAH requirements: Must have the ability to provide a high speed DSL or cable modem for a home office. Associates or contractors who live and work from home in the state of California will be provided payment for their internet expense.
A minimum standard speed for optimal performance of 25x10 (25mpbs download x 10mpbs upload) is required.
Satellite and Wireless Internet service is NOT allowed for this role.
A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called Modern Hire to enhance our hiring and decision-making ability. Modern Hire allows us to quickly connect and gain valuable information for you pertaining to your relevant skills and experience at a time that is best for your schedule.

If you are selected for a first round interview, you will receive an email correspondence inviting you to participate in a Modern Hire interview. In this interview, you will receive a set of interview questions over your phone or computer. You should anticipate this interview assessment to take about 15 minutes-20 minutes. Your recorded interview will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.

Scheduled Weekly Hours

40