Job description
Overview:
Specific Job Functions:
It is the primary responsibility of the Convention Services Manager to coordinate multiple hotel services for larger in-house and citywide meeting groups. All duties are to be performed in accordance with departmental and property policies, practices and procedures.
Specific Job Functions:
Initiate correspondence with introduction letter, agenda, and any other pertinent information- Coordinate and service all logistics of assigned groups from initial booking through meeting requirements and departure
- Conduct pre-convention meeting with meeting planner and all hotel operating departments representatives which are involved in the program
- Disseminate group resumes which include profiles, agendas and requirements to all Hotel operating departments in a timely and efficient manner
- Maintain close contact with client on regular basis both verbally and with written confirmation of changes and updates
- Provide personalized “on the floor” attention to all in-house programs
- Assist with billing discrepancies with the intent of resolving to the satisfaction of all parties
- Ensure continuing education and management training provided by Hotel
- Assist Sales with VIP sight inspections
- Oversee hiring practices / standards and ensure training programs reflect appropriate employee development guidelines
- Perform all duties as deemed necessary for the success of the department
- Degree in Marketing, Hotel Management or Business Administration preferred
- Two years experience in hotel sales preferred
- Knowledge of Delphi, Word and Excel preferred
- Must possess excellent written and oral communication skills
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