Description

AdventHealth Corporate

All the benefits and perks you need for you and your family:

• Benefits from Day One
• Paid Days Off from Day One
• Career Development
• Whole Person Wellbeing Resources
• Mental Health Resources and Support

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full Time

Shift: Monday - Friday

Location: Altamonte Springs, FL

The role you’ll contribute:

The Manager of Patient & Family Engagement leads efforts across AdventHealth that result in a robust engagement of our consumers in their own healthcare journey, as well as in lasting partnerships with our markets and system that impact the overall consumer experience.

This role manages development/refinement of consumer facing resources, processes and collateral that engage consumers in their healthcare journey and impact the patient experience, with a heavy emphasis on the EPIC journey and associated features/processes, as well as more general on-going system-wide experience resource/collateral needs across all care settings.

The Manager leads efforts across AdventHealth to engage consumers in partnership with AdventHealth in our markets and at the system level. Responsible for the on-going evolution of the AdventHealth branded approach to Patient & Family Experience Councils (PFECs), the manager works with market executives and experience leaders to ensure a robust evidence-based approach to engaging consumers in relationships that help improve the experience for all. The manager networks markets on how to best leverage PFECs and individual Patient Experience Partners, advises in the stand-up of councils, and provides system level storytelling and reporting on the impact of these engagements across AdventHealth.

Leveraging consumer and patient experience expertise, this role actively engages as a SME on a variety of projects and committees ensuring that the needs of our consumers are always at the forefront.

This role supports Director in efforts focused on The Whole Care Experience and MIPR process.

The value you’ll bring to the team:

Demonstrates strong communication, organization, and follow-through skills, managing consumer experience improvement initiatives, projects, and programs.

• Strong project and change management skillset

• Knowledge of clinical and nonclinical acute hospital operations and continuum of care (connected care) pre/post-acute services

• Innovative and creative approach to project planning and design

• Strong consultant skillset, with the ability to influence all levels in the organization

• Exhibits excellent complex analytical, and change management skills

• Solid ability to analyze and evaluate business problems by defining the challenges, identifying alternatives, and making timely decisions

• Strong interpersonal skills and an ability to interface effectively with physicians, nursing, non-clinical and executive leadership

• Strong knowledge of Patient Experience best practices, and how to best integrate with clinical care

• Strong knowledge of patient and family centered care, relationship-based care concepts and motivational interviewing concepts

• Expertise in effective methods of education and adult learning practices

• Proficiency in Microsoft Office Suite

Qualifications

The expertise and experiences you’ll need to succeed:

KNOWLEDGE AND EXPERIENCE PREFERRED:

• PDSA, Lean, or Six Sigma application knowledge

•Patient & Family Centered Care, Relationship Based-Care, and Motivational Interview Concepts •Empathy/Service Recovery

EDUCATION AND EXPERIENCE REQUIRED:

• Bachelors Degree: Nursing or Health Care related field

• Minimum of ten (10) years of healthcare related experience

• 2 years of experience with healthcare project management with demonstrated success

• 2 years of experience in nursing management or 2-years of experience consulting with executives and operational leaders in a multi-campus environment on the best-practices of consumer experience

LICENSURE, CERTIFICATION OR REGISTRATION REQUIRED:

• Change Management Certification

• Certified Patient Experience Professional or Certified Customer Experience Professional

CERTIFICATION OR REGISTRATION PREFERRED:

Nursing License

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.