• Partner with Director, Real Estate Operations to support development of policies and procedures for onboarding/offboarding new Real Estate team members, best practices, and technology user guides.
• Develop processes and standards to streamline overall business operations.
• Edit and maintain processes within the Standard Operating Procedures Manual.
• Track and report on real estate business metrics and strategic management of project resources.
• Produce routine and ad hoc real estate financial reports, packages and proforma analyses for management and business units.
• Collect, aggregate, input, and export real estate data into various database.
• Support deployments, migrations, and implementation of new technology systems.
• Assist in maintaining accurate data in the system of record.
• Manage onboarding, updating, and verifying client portfolios.
• Oversee submission of reports/request deadlines, and coordinate work with other departments.
• Collaborate with management team(s) across the business to identify, develop and implement actions for improvement and practical solutions as approved by management.
• Help organize team processes and large work volume.
• Assist with preparation of presentation and pitch materials for new business pursuits.
• Assist in collection of due diligence materials for real estate transactions including leases, financial statements and other documents related to the operation of commercial real estate assets.
• Manage day to day operational aspects of ad hoc real estate projects to include leading processes, tracking task completion, coordinating project team meetings, identifying project/task risk assessment, and ensuring completion of project within the defined deadlines and scope of work.
• Maintain and organize documents in department Teams channels and SharePoint Sites in accordance with department protocols.
• Draft and send out communications as needed.
• Develop relationships with both the operations and asset management teams, as well as internal support personnel, to help facilitate a streamlined, efficient operations function.

Education:

• Bachelor's degree in a business-related field or equivalent combination of education and experience required

Experience:

• At least 3 years in business operations, finance, or business analytics in the commercial or corporate real estate or related industry required
• Previous Team Lead or Supervisor related experience preferred

Knowledge, Skills and Abilities:

• Problem solving — identifies and resolves problems in a timely manner and gathers and analyses information skillfully
• Planning/organizing —prioritizes and plans work activities, uses time efficiently and develops realistic action plans
• Ability to Adapt –adapt quickly to changes in scope or direction and be flexible to adopting changes quickly
• Excellent communication and interpersonal skills with ability to communicate and present to all levels of the organization, on the topics of technology, tools, and processes
• Ability to deal effectively with diverse roles, backgrounds, and expectations
• Project management skills including coordination, communication and adherence to budget and completion goals, prioritization, and troubleshooting
• Flexible and adaptable; able to work in ambiguous situations
• Intermediate skills with Microsoft Office Suite products such as Word, Excel, Outlook, etc.
• Requires knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and/or commissions. Conducts basic financial analysis.
• Manages activities related to staffing, including hiring, orienting, performance management, and continuing education initiatives for one or more team members