Texas Children's Pediatrics is the nation's largest primary pediatric care network with more than 200 physicians dedicated to the health care needs of infants to teenagers in over50 locations throughout the greater Houston area. As part of our goal to build a community of healthy children, Texas Children's Pediatrics Community Cares Program provides trusted, high-quality pediatric medical services for children who otherwise would seek care from emergency centers or possibly go without care or treatment due to low family incomes and/or lack of health insurance.

To join our community of 14,000+ dedicated team members, visit texaschildrenspeople.org for career opportunities. You can also learn more about our amazing culture at infinitepassion.org .

Texas Children's is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.

Summary:

We are searching for a Medical Assistant/Certified Medical Assistant - someone who works well in a fast-paced setting. In this position, you will provide patient care and excellent customer service, assist in the coordination of flow and provider schedules to effectively manage patient care.

Being fully vaccinated against COVID-19, including any booster dose(s) of the COVID-19 vaccine recommended by the Centers for Disease Control when eligible, is required for all employees at Texas Children's, unless approved for a medical or religious exemption.

QUALIFICATIONS:

• High school diploma or GED required
• 1 years related experience highly preferred. Preferred experience in a healthcare setting or customer service focused industry and preferred outpatient clinic operations experience
• Graduation from a medical assisting or emergency medical technician program or documentation from the licensing authority confirming that medical assistant/emergency medical technician education is not a requirement for certification preferred
• Required Licenses/Certifications for Certified Medical Assistant (1 of the below)
  • CCMA - Cert-Cert Clinical MA - CCMA by the National Health career Association
  • CMA-AAM - Cert-Cert Medical Assistant by the American Association of Medical Assistants
  • CMA-C - Clinical Medical Assistant Certification by the American Medical Certification Association (AMCA)
  • EMT - Emergency Medical Techn by the Texas Department of State Health Services
  • EMT-A - Advanced EMT by the Texas Department of State Health Services
  • EMT-B - Emergency Medical Techn-Basic by the Texas Department of State Health Services
  • EMT-I - Emergency Medical Techn-Interm by the Texas Department of State Health Services
  • EMT-P - Emergency Medical Techn-Parame by the Texas Department of State Health Services
  • LIC PAR - Lic-Paramedic by the Texas Department of State Health Services
  • NCMA - National Cert Med Assistant by the National Center for Competency Testing
  • NRCMA - Nat Reg Cert Med Assistant by the National Association of Health Professionals
  • RMA-AAH : American Allied Health by the American Allied Health
  • RMA-AAMP : American Association of Medical Personnel by the American Association of Medical Personnel
  • RMA-AMT : American Medical Technologist by the American Medical Technologist
  • RMA-ARMA : American Registry of Medical Assistants by the American Registry of Medical Assistants
• BLS certification required
• Bilingual highly preferred

• Demonstrate positive and effective interpersonal skills, communication, and customer service skills
• Welcome and interact with all patients, families, and visitors in a professional, timely, age appropriate, and culturally sensitive manner
• Respond to customer questions with prompt information and/or service related to appointment status, wait time, or unanticipated problems
• Communicate with patient, staff, and providers regarding patient arrivals, delays, and clinic processes
• Proactively approach dissatisfied customers and implements customer service recovery measures
• Facilitate the appointment check-in procedure
• Collaborate with clinic staff to ensure efficient patient flow
• Provide high quality, cost-effective patient care in collaboration with clinicians and in conjunction with the patient/family
• Complete check out for patients and families
• Facilitate patient flow as the scheduling master for the clinic