Job description

Front Desk/Scheduler

Reports to: Manager of Human Resources

Hours: 1.0 FTE (40 hours a week). Monday – Friday.

Location: Quest Center – Clackamas

TO APPLY: Please upload a resume and complete the online application, here:

https://recruiting.myapps.paychex.com/appone/MainInfoReq.asp?R_ID=5288130

ABOUT QUEST CENTER FOR INTEGRATIVE HEALTH:

Quest Center is a nonprofit healthcare clinic that provides multidisciplinary and integrative healthcare in a community-based setting to all people, regardless of income. We are licensed by the state of Oregon as a mental health and substance abuse program. We believe that people thrive when their physical, emotional, spiritual, and social needs are effectively met. To this aim, Quest Center offers a wide range of programs and services for individuals to draw from when creating their personalized treatment plan. Such services are offered in a manner that creates a functional community among our clients and sustains their continued healing from both physical and mental illness. All of our programs share the same philosophy, mission, and values, while honoring the diversity of its participants.

We work to assist our clients to sustain lifestyle changes that support healing, and to effectively strengthen those diagnosed with chronic or life-challenging illnesses, including HIV/AIDS, mental health disorders, chemical dependency, and pain. We are proud to be recognized for our service delivery to the LGBTQIA2S+ community. Learn more at https://quest-center.org/

ABOUT THE POSITION:

The Front Desk/Scheduler, along with the other members of the front desk team, will be “The Face of Quest”, representing our clinic in a cheerful and professional manner.

FUNCTIONS AND DUTIES:

• Act as clinic wide support staff for all programs including: Medical, Mental Health, Recovery, WISH, HIV Services, FSR and Management Teams.
• Provide excellent customer service in a professional setting
• Communicate with other agencies on behalf of Quest Center clients
• Answer multi-line phones and direct calls to the appropriate location
• Check clients in for appointments
• Schedule appointments both for in person appointments and via Zoom
• Sell supplements
• Open and/or close the clinic
• Make reminder calls
• Prepare paperwork for the next day’s appointments, including legal documents and insurance forms
• Process mail
• Be a liaison for the clinic. Know the processes for the clinic, the services that are provided at the clinic and be able to answer general questions for prospective clients
• Willing to participate in clinic provided training in compliance with Federal Privacy Laws (HIPAA)
• Perform project based assignments
• Work alongside other Front Desk Team Members and assist Medical Records Department
• Other duties as assigned

SKILLS AND ABILITIES:

• Excellent interpersonal skills and a cheerful attitude
• Professionalism and maturity
• Ability to be punctual and dependable
• Ability to multi-task while maintaining a calm and professional demeanor
• Exceptional attention to detail
• Basic computer skills
• Basic cash handling skills
• Willingness to learn

MINIMUM QUALIFICATIONS:

• 1 + year of medical reception experience
• Able to work with culturally-diverse clients and communities while being culturally sensitive and appropriate
• Knowledge and belief in Quest Center’s mission
• Public health or non-profit experience preferred

PAY & BENEFITS:

Wage Range starts at $16.50 & up, depending on education and experience

100% employer paid Medical, Dental, Vision, Rx (with alternative care!) for employees - with buy-up & dependent options available.

100% employer paid Short-Term Disability Insurance.

5 weeks PTO and Vacation time over the first year AND 9 Paid Holidays

Access to Quest Center's acupuncture, Chinese medicine, naturopathic and osteopathic care, free of charge.

Quest is a 501©3 non-profit organization, our employees could qualify for student loan forgiveness program through the Public Service Loan Forgiveness program

TO APPLY: Please upload a resume and complete the online application, here:

https://recruiting.myapps.paychex.com/appone/MainInfoReq.asp?R_ID=5288130

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Job Type: Full-time

Pay: $17.50 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Healthcare setting:

• Clinic

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Work Location: In person

abouteureka.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, abouteureka.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, abouteureka.com is the ideal place to find your next job.