When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Job Type:

Regular

Scheduled Hours:

40

Work Shift:

Day (United States of America)

The Medical Records Associate contributes to the Hospital’s/WPA’s mission by retrieving, reviewing, scanning and filing medical records. This clerical position will have an impact on quality patient care, physician and staff satisfaction and financial reimbursement because accurate and complete medical records are essential for efficient patient care and billing processes.

QUALIFICATIONS:
Education:
Required: High School Diploma or equivalent

Experience
Preferred: Six (6) months of clerical experience, preferably with medical records

Other Skills/Knowledge
Required:

• For safety and quality reasons, must be able to read, write and communicate effectively in English with patients, visitors and fellow members of the Hospital team.
• Attention to detail
• Computer skills

Preferred:

• Knowledge of medical terminology
• Exposure to electronic medical records

LICENSES, REGISTRATIONS, CERTIFICATIONS: N/A

LIFE SUPPORT CERTIFICATION REQUIRED: N/A

POPULATION SPECIFIC REQUIREMENTS: N/A

Consistent with the PROMISE principles and inherent in a hospital environment, employees must be flexible in meeting patients’ and the Hospital’s needs. While the list below describes the primary functions of this job, all employees at Winchester Hospital need to recognize that an essential element of their job is the ability to respond to unanticipated and/or changing situations. This may result in assuming responsibilities or tasks, which are not on this list.

As part of the Medical Records team:

This position performs a variety of clerical functions associated with the maintenance and retrieval of patient medical records:

• Scanning records, paperwork and faxes to convert paper documentation into retrievable electronic format. Taking care to ensure scanned materials reference the proper patient.
• Monitoring faxes to ensure there are no delivery failures
• Referencing data from the electronic medical record systems and documenting and/or communicating as appropriate
• Submitting requests for medical records to copying service and, if necessary, copying medical records internally following WPA standards for the release of medical records.
• Requesting paper medical records from the storage facility
• Handling medical record materials in compliance with HIPAA, legal requirements, state and federal guidelines and hospital policies and procedures, including processing of subpoenas, which may include sending records electronically, via fax, interoffice delivery, mail, and priority mailing
• Sorting and distributing mail

DEPARTMENT SPECIFIC JOB FUNCTIONS:

Some tasks are specific to location and/or department and include the following:

• Answering the phone in a polite and courteous manner, directing calls, expediting calls from other doctors or hospitals and paging when necessary, answering basic questions about the practice, providing general information regarding the medical records policies and processes, and documenting electronic messages, as necessary.
• Communicating with the on-call service, including coverage schedule changes
• Assisting with other administrative support tasks as assigned, such as canceling and rescheduling appointments, scheduling simple appointments like flu vaccine or sick visits and registering new patients with the practice

PHYSICAL AND MENTAL REQUIREMENTS/CONDITIONS:

• The employee needs to have the physical and mental abilities to perform the duties of the position listed above using the PROMISE behaviors.
• The list below is intended to describe the physical and sensory ability requirements of the position; however those requirements may vary, sometimes considerably, based on meeting patient and operational needs.

Job Description:

Hybrid/Remote position

Position will sit at 1021 Main Street, Winchester MA

FLSA Status:

Non-Exempt

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more about this requirement.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled