Job description

SUMMARY

Under the direct supervision of the Clinic Manager, answer phones, register and discharge patients, perform charge entry and perform various clerical duties in a high-volume, fast-paced environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Greet and check-in patients, using the Clinic’s electronic medical records system (eMDs) for scheduling, billing, and collection. Obtain patient demographic and other information, and enter into eMDs. Verify demographic information for all patients. Assist medical and clinic staff with triaging patients, explain payment policies and expedite rooming patients in exam rooms and treatment areas.

Collect patient co-pays, deductibles and payments for services strictly following the clinic’ payment policies. For example, the receptionist is responsible for explaining payment policies and for collecting payment in full at the time of service for self-pay patients.

Enter correct information into the computer system and print out appropriate paperwork.

Create and prepare electronic charts that included all the appropriate paperwork.

Schedule patients when appropriate and following clinic guidelines and preferences.

Answer phones quickly and courteously, using approved telephone techniques and etiquette. Telephone skills must be exceptional. Send and/or record all messages for physicians and other staff.

Filing. Ensure that all forms are complete and appropriately file electronically, i.e. scanned and saved into patient charts.

Receipt all cash received, according to clinic procedures. Reconcile batches and receipts daily, at the end of a shift.

Maintain a clean, neat, waiting area and personal/shared spaces. Continual cleaning of break area includes cleaning up after yourself (food, dishes, etc). Straighten and tidy reception area frequently. May require immediate spot cleaning and any surface, including outside of the clinic.

Assist physicians and medical assistants as needed.

Perform patient “call backs: as requested by Manager, Supervisor, and /or Physician. Reminder calls to patients regarding follow up visits and scheduled appointments, as needed.

Provide requested medical records in a timely manner, while complying with HIPPA requirements.

Attend mandatory staff meetings

Benefit Conditions:

• Waiting period may apply

COVID-19 Precaution(s):

• Personal protective equipment provided or required
• Virtual meetings
• Sanitizing, disinfecting, or cleaning procedures in place

Financial Duties:

• Processing payments

Work Remotely

• No

Job Type: Full-time

Pay: $15.00 - $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)
• Computer Skills: 1 year (Preferred)

Work Location: In person

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