Job description

SUMMARY: As the Front Desk Supervisor, you will play a vital role in the daily flow of patient intake and level of customer service our patients receive. You are responsible for ensuring a courteous and friendly service to all SightMD patients and contributing to building a positive work environment, as well as overseeing the day-to-day function and performance of Front Desk employees. Prior medical reception and supervisory experience is required, preferably in the eye care field. You should be able to communicate professionally, be comfortable working in a medical environment, be highly organized, have a strong customer service background, possess excellent computer and organizational skills, and embody a welcoming/friendly demeanor.

Your schedule will vary, dependent on the operational hours of the office you are assigned to. You must have the flexibility to work within these hours of operation, including occasional weekends, early mornings, or late evenings as needed.

Job Duties & Essential Functions:

• Manage staff scheduling to ensure proper coverage and appropriate distribution of hours among teammates
• Evaluate staff performance and levels of customer service as it aligns with SightMD’s Core Values
• Coach, lead, and encourage teammates through constant feedback and positive reinforcement
• Identify individual needs and shortcomings; provide tools and resources necessary to further develop and excel as possible
• Motivate teammates and serve as a positive role model and leader
• Manage time off requests and closely monitor attendance and overtime issues
• Monitor and manage the compliance of your area and report any regulatory issues to management
• Train and advance all new and existing teammates
• Foster a productive, positive work environment
• Monitor all incoming calls to ensure proper protocols are adhered to and routed appropriately, stepping in to assist whenever needed
• Ensure overall accuracy of documentation in EMR system
• Ensure all patients are properly greeted immediately upon arrival and that the applicable protocols are used such as registering new patients, ensuring patient billing and insurance information is accurate, inform patient of medical office procedures and policies, ensure necessary referral or patient documents are on file for visit
• Maintain and manage patient records, audit frequently
• Manage the flow of patients through appointments as scheduled
• Ensure necessary external medical reports are obtained as required by medical professionals
• Ensure all exiting patients are scheduled with follow up appointments according to physician’s needs and that any necessary additional information is obtained
• Deposit daily monies including payments, copay’s, etc. and ensure/verify accuracy
• Manage the follow up of all no-shows and cancellations in accordance to practice policy
• Oversee and ensure the safeguarding of patient privacy and confidentiality
• Obtain prior authorization for any patients having in-office procedures
• Be knowledgeable of all monthly promotions offered and share with patients accordingly
• Acquire audiology-add-ons and comply with audiology related policies that are applicable to locations where audiology services are offered
• Ensure reception area is well maintained, neat and clean and that the chairs are straightened and orderly
• Check magazines for current dates, rotate magazines back to the reception room
• Pick up items left behind by patients and properly disposes of them
• Special projects and other duties as needed and directed by your supervisor

Required Qualifications:

• High School diploma or equivalent required; Advanced degree highly preferred
• Excellent written, verbal, and listening skills
• Prior supervisor/management experience in the medical field at the front desk, preferably ophthalmology
• Ability to work a flexible schedule, including weekends
• Above average customer service skills and the ability to remain calm in stressful situations
• Bilingual Spanish a plus

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to communicate with patients, staff and medical providers. The employee must be able to exchange accurate information in these situations.
This position is active and requires the employee to constantly move about in the office to assist patients, staff and medical providers.

The responsibilities and tasks outlined in this job description are not exhaustive and may change as determined by the needs of SightMD

SightMD provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity or expression, or any other legally protected status. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall and transfer, leaves of absence, compensation and training.
SightMD expressly prohibits any form of workplace harassment based on race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity, or any other legally protected status

Improper interference with the ability of SightMD employees to perform their job duties may result in discipline up to and including discharge.

Job Type: Full-time

Pay: $20.00 - $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Manhattan, NY: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Medical receptionist: 1 year (Preferred)

Work Location: In person

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