Scheduling Specialist - PrimaCARE, P.C.

About PrimaCARE, P.C.: PrimaCare, P.C. was founded in 1996 and is a large, multi – specialty medical group serving southeastern New England. With over 150 providers, including primary care physicians and a broad range of specialists, we offer quality health care, a diversity of services and treatments, convenient and friendly service, and state –of-the-art testing facilities to support your diagnosis and treatments.

In addition to our main Fall River campus and walk-in Center, Prima Care has medical offices and Walk In centers in Somerset, Westport, and Dartmouth, as well as satellite offices in Tiverton, Rhode Island. We also provide care in patient’s homes, nursing homes and hospitals and two Outpatient Physical Therapy clinics located in Fall River and Somerset, MA.

We live and work by the golden rule and our company values that include integrity, respect, professionalism, ethical behavior, and partnership.

Prima Care, P.C. has an opening for an experienced full-time scheduling specialist. The candidate will have a strong background working with patients to schedule appointments.

• Answer incoming phone lines to schedule appointments for provider offices.
• Assist patients with rescheduling tests as needed.
• Research previous reports as needed (rotated weekly).
• Obtains missing orders from provider office as needed (rotated weekly).
• Prepares encounters for the next workday.
• Assists radiology technicians with add-ons as needed onto the schedule.
• Checks orders for the following business day to ensure accuracy.
• Calls mammography patients when additional testing is needed.
• Educates patient on required preparation before their scheduled test.
• Informs provider office if authorization requires a peer-to-peer approval with the payer.
• Places outbound phone calls to patients to confirm their appointments in coordination with the confirmation specialist.
• Calls patients that have NO SHOWED and offers to reschedule their appointment.
• Documents information in the EMR.
• Handles patient, provider, and staff requests within the appropriate scope of practice.
• Performs other duties as assigned.

Education / Experience / Other Requirements

Minimum Requirements:

• Previous experience working in a healthcare environment is required with a High School diploma or graduation equivalency degree (GED) and a certificate.
• Must have knowledge of medical terminology and anatomy and experience with office procedures and in business/administrative processes and procedures with strong computer skills.
• Experience in a medical office preferred.

Benefits for our Permanent Placements Include:

Medical, Dental, Vision and Life Insurance. 401K/ROTH and Safe Harbor Plans. Paid Time Off.

PrimaCARE, P.C. is an Equal Employment Opportunity (EEO) employer. PrimaCARE, P.C. does not discriminate on the grounds of