Title: Medical Secretary
Department: Physical Therapy
Requisition #: 238183
Hours: Full Time
Shift: Day Shift, 5 days per week, 2 evenings until 7pm
Union: Non-Union
Posting Date: 04/20/2023
Status: Non-exempt/Hourly or Exempt/Salaried
Location: Leominster, PT Plus at Whitney Field.

Position Summary:

This position performs secretarial and administrative support services for assigned medical office, clinic, or patient exam/testing area. Requires a basic knowledge of medical office procedures and a full range of medical secretarial skills. Interfaces with medical and administrative staff, patients, and visitors.

Major Responsibilities:

• 
  Greets patients and/or visitors. Answers phone calls promptly and provides information or refers matters to appropriate resource.
• Registers patients for each patient visit, utilizing computer-based patient registration/scheduling system. Obtains all necessary paperwork from each patient during the registration process. Collects co-payments from patients for visits, maintains records, and makes daily cash deposit.
• Obtains and verifies demographic and insurance information for all patients is up-to-date and enters information in to a computer-based system.
• Schedules new and recurring visits with patients. Records daily schedule of visits and charge code information into the patient scheduling/billing system. Contacts patients to fill vacancies in clinical team’s schedules. Makes appointment reminder phone calls in advance of appointments and follows up with no-show, cancelled, or bumped patients.
• Sets up medical records for new patients/treatments and ensures information is complete prior to initial patient visit. Maintains orderly medical records and closes out medical record at the end of treatment. Coordinates retrieval of medical records.
• Maintains logs for requests for documents, reports and/or other media. Prepares documents, reports, and/or other media.
• Performs a variety of routine clerical duties such as, but not limited to, sorting and distributing office mail, faxing, copying and sorting printed material, setting up and retrieving filed materials. May produce and respond to memos, email messages, and other types of correspondence.
• Ensures adequate inventory of office supplies and basic maintenance of office equipment.
• Participates in performance improvement initiatives and demonstrates the use of quality improvement in daily operations

All responsibilities are essential job functions.

• 
  Position Qualifications:

License/Certification/Education:

Required:

• High School diploma or equivalent
• Specialized medical secretarial/medical office training

Experience/Skills:

Required:

• Minimum one (1) year of medical secretarial/administrative support experience
• Proficient in MS Office applications
• Knowledge of medical office practices and medical terminology
• Good customer service and communication skills
• Ability to use a computer-based patient scheduling/record/billing system
• Strong attention to detail
• Ability to read, write, and speak clearly in English
• Current state driver’s license for those employees in an “off-site” office that are required to drive to pick up and deliver records, etc.

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

Department-specific competencies and their measurements will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents.