The Member Engagement Coordinator will act as lead staff for facility and department during shift hours and when the department supervisors are not in the facility. The Member Engagement Coordinator should have outstanding interpersonal and verbal communications in order to drive association and branch objectives of improving acquisition and retention of members, the ability to learn in a fast-paced environment, the ability to work in a team setting with both staff and volunteers, and the vision to see new opportunities and respond to them. They should have experience with computers, including personal computer applications such as database and word processing, have the ability to apply creative problem-solving to ensure member satisfaction and retention, and have the ability to respond to safety and emergency situations.

• Minimum 18+ years of age
• High school diploma or equivalent
• Must have availability for opening or closing shifts, and 1 weekend day
• Minimum 1 year of previous customer service experience
• Current YMCA-approved CPR and First Aid certification, or acquire within 90 days of hire

• Reporting to the Membership Director, the Membership Coordinator will focus on building relationships with new and current members, supporting program directors, and helping out at the Welcome Center.
• Assist members and guests with any questions about our Y and help with member transactions, such as joining the Y, program registration, cancellations or making a membership change.
• Contributes to membership sales by giving facility tours, conduct membership calls, provide information about Y membership and programs, and connecting members with the appropriate program director.
• Work with Membership Director to try and recapture unsuccessful draft errors, future expiring credit cards and memberships that are about to renew/terminate.
• Proficient in CCC software, Word and Excel.
• Responsible for completing Daily Cash Sheet reports and sending report to Membership Director.
• Lead frontline staff for all member related concerns.
• Responsible for ensuring all membership staff have current and accurate program information available at the membership desk, as well as promoting online registration to staff and membership
• Ensures that frontline staff adhere to department operating procedures, guidelines, Code of Conduct.
• Conducts periodic internal membership campaigns sales efforts and supports externally at community events
• With the support of the Membership Director, directs, creates front desk schedules, hires, and manages day-to-day Membership operations.
• Supports and assist in Y activities and special events as assigned by the Membership Director.
• Participates in the Y’s Annual Campaign, both staff and Member Campaigns.
• Attends community events, represents the YMCA in community initiatives under the direction of the Director.