JOB DESCRIPTION

JOB TITLE: Membership Matchday Co-Ordinator
DEPARTMENT: Membership Department
REPORTS TO: Membership Manager
LOCATION: Molineux Stadium
HOURS: 4 hours every home match day
DATE: Oct 2022

We are Wolves; progressive, determined, bright, unified and humble. A pack that is hungry for

success. Wolves is one of the fastest growing professional football clubs in the UK, and also boasts

one of the richest histories in the beautiful game.

Formed in 1877, Wolves was a founder member of the Football League, and was one of the

country’s most successful sides in the fifties and sixties. During a two decade spell the Black

Country’s most decorated side won three First Division titles and one of its four FA Cups.

Fast forward to 2022, three seasons at Molineux saw Wolves clinch the Sky Bet Championship
trophy with 99 points, followed by a seventh-place finish in the Premier League, which included
memorable wins over Manchester United, Tottenham Hotspur, Chelsea and Arsenal. The next
season saw the team complete a memorable double over the reigning champions, equal the
previous season’s seventh place finish and reach the quarter finals of the Europa League all as part
of the ‘longest season’ in league history, either starting before or finishing after all other teams.

But this post is about not what we have done, but what we will achieve next.

We take seriously our commitment to the safeguarding of children and adults at risk and to
ensuring that Wolves is free from discrimination and harassment.
_____________________________________________________________

Job purpose

Supporting the Senior Membership Advisor with match preparation and delivering a new match day
package.
_____________________________________________________________

Key responsibilities

Delivering impeccable customer service to our fans.

_____________________________________________________________

General responsibilities

• Compliance with Club policies

• Compliance with the Club’s health and safety procedures

• Compliance with the Club’s safeguarding policies

• To promote the Club’s values

• To work consistently to embed equality & diversity into the Club

• To undertake such other duties as may be reasonably expected

• To maintain professional conduct at all times

V3.1 February 2019

Safeguarding

• This role involves working with children and/or adults at risk in a Regulated Activity (or in close

_____________________________________________________________

Key relationships

• Ticket Office

• Parents and children

• Marketing

• Wolves Foundation

V3.1 February 2019

Person Specification

Job Title: Membership Matchday Co-Ordinator

Knowledge: the level and breadth of knowledge to do the job e.g. understanding of a defined system,
method or procedure, legal or regulatory frameworks etc

Desirable

• Knowledge of football

Technical/work-based skills: skills specific to the job e.g. language competence, typing skills, coaching skills
etc

Essential

• Strong communication skills.

General skills and attributes: more general characteristics e.g. flexibility, communication skills, team working
etc

Essential

• Understanding of how to work safely with children and/or adults at risk and uphold generally

• Promote, adhere to and implement the Club’s Equality Policy and to work consistently to embed

• Professional manner

• Part of a team

• Strong communication skills

• Passionate about the Club and confident in approach
  

Experience: proven record of experience in a particular field, profession or specialism.

Desirable

• Proven experience

• Working with children and/or adults at risk

• Worked in a football setting
  

Qualifications: the level of educational, professional and/or occupational training required

Essential

• Post-holder will be subject to a DBS check at the appropriate level and cleared by the Wolves

• Maths and English to a secondary level
  

V3.1 February 2019