As a Mental Health Recovery/Support Worker you will offer people affected by mental illness the support and help they need to regain their confidence and get involved in everyday social and workplace activities. You will be working closely with individuals to achieve their own personal goals and access all the support they need on their recovery journey.

Rethink Black Country 24/7 service offers a free 24/7 helpline for people in The Black country (Dudley, Wolverhampton, Sandwell and Walsall) who require support on urgent mental health concerns.

You will work full time 35 hours per week and be available to work on a rota basis, weekdays and weekends (Daytime, Evening, or Overnight shifts) on a fixed term contract until 31 March 2023.

Trained mental health support staff are on hand to answer calls from members of the public. We tailor our response to each caller's situation.

This may include:

• Listening, and guidance
• Practical support ideas
• De-escalation of crisis
• Encouragement to explore self-help options
• Community-based resources which may be able to help
• Onward referrals and a follow-up call if required

Our first response will be to try to avoid the need for a clinical intervention where possible; however, we are working alongside NHS clinical staff who can give support or take ownership of calls where this is needed.

Who we support

Support is available to people of any age living in the Black Country and experiencing urgent mental health difficulties or concerns.

You will be required to

• provide key worker support to a specified number of service users, including one to one individual support and liaison with other mental health agencies on behalf of people who use our services
• always have the individual’s needs at the fore, working to the recovery model and using communication, motivation and coaching skills to support the service user to achieve their goals and aspirations
• develop a rapport with service users based on respect and honesty, the post holder will at all times work within clear professional boundaries and the Rethink Mental Illness Code of Conduct
• enable and encourage service users to find out about local services and facilities within their community and facilitate access to alternative services where specific needs are identified
• be familiar with individual Care/Recovery Plans and support people who use our services in achieving their goals.
• encourage service users to recognise, understand and manage factors that affect their mental wellbeing and physical health
• carry out needs assessments of clients choosing to engage within the service and prioritise needs effectively
• carry out all individual safety and support planning within organisational and legislative requirements.

You will have experience of

• I can make a comprehensive assessment of an individual’s situation and needs; to develop, implement and review risk management plans and devise support plans and activities to meet these needs.
• I have experience of providing support to people with a mental illness; or experience of providing care and/or support services within another social care setting in either a paid or voluntary capacity.
• I have a strong working knowledge of mental health and appropriate intervention methods QCF Diploma or NVQ level 3 in Care or Certificate in Community Mental Healthcare (or working towards) or an equivalent qualification.
• I can demonstrate behaviours consistent with the values of the Charity

We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.

Please see further details on our Website

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Don’t meet all requirements?

If the role sounds exciting to you but your experience, skills or qualifications don’t exactly match every single requirement, we would still encourage you to apply, you may be just the right person for our position!

Caring for our people.

We offer a wide range of support. Some of our benefits include:

• PULSE – your rewards, wellbeing, and benefits platform. Providing access to thousands of discounts and benefits including cashback; reloadable cards; savings etc.
• Wellbeing support: Our Wellbeing hub that gives physical, and mental health support. We also have an Employee Assistance Programme with access to appointments
• Taking time for you: we work flexibly –you get to choose where you work, managing your own diary. We have generous annual leave, starting at 25 rising to 30 days, plus bank holidays, as well as your birthday off.
• Planning for the future: We have a contributory pension scheme.
• Structured Induction: Onboarding you into the Charity supporting your wellbeing along the way.
• £300 when you introduce a Friend: receive up to £300 when you introduce a friend or family member

Diversity, Equity, Inclusion

Diversity is important to us and we appreciate difference through difference, inclusiveness and belonging. It gives us a deeper understanding of the world, our society and the diverse communities we’re working with. By including everyone, we are able to draw on the unique experiences and expertise of our people to help shape and enrich our workplace and improve our services. One way we are doing is through our valued staff networks which play a critical and highly valued role in keeping us focused on creating a diverse, inclusive and engaged employer. We recognise and support staff networks for our Black, Asian and minority ethnic and our LGBTQIA+ colleagues. We are also proud to have been awarded Disability Confident Employer status and are a signatory to the Business in the Community Race at Work Charter.

Becoming a truly anti-racist organisation

We have an ambition of become a truly anti-racist employer, campaigning organisation and service provider - and in our efforts to influence policy and wider societal factors impacting on mental health set out in our anti-racist statement . We have designed a multi-year anti-racist programme of work contained in our Race Equality Action Plan which demonstrate our intention to hold ourselves accountable and be judged on our progress on becoming a truly anti-racist organisation.

We therefore actively encourage and welcome applications from everyone, including applicants with lived experience, those who are Lesbian, Gay, Bisexual, Transgender, Queer (or questioning), Intersex and (asexual) (LGBTQIA+), people with a disability, and people from Black, Asian and Minority Ethnic (BAME) backgrounds.

The Recruitment Advisor looking after this role is Sarah Nicole Birch. If you have any questions about the position, please feel free to drop her an email at