Pacific Office Automation is the largest independently-owned document imaging and technology dealers in the nation. Since 1976, we have grown to over thirty branches located in ten western states: OR, WA, CA, AZ, NM, NV, UT, ID, CO, & TX. With over 40 years of success in office equipment and technology sales/service, our growth and reputation have afforded us great relationships with top manufacturers such as Canon, Sharp, Konica Minolta, HP, Ricoh, Lexmark, and many more.

At Pacific Office Automation, you will find an amazing technology company full of growth opportunities, great benefits, and passionate coworkers who aim to help you succeed. Among our company goals, we aim to be a long-term employer. That means providing employees with the training and certification they need to keep up with the fast-changing technology of our office machines, devices, and software. At POA, we believe that all voices can and should be heard, regardless of seniority or tenure.

Position

Pacific Office Automation currently has an exciting opportunity for you to join us as an entry-level Mitel VoIP Tech at our Beaverton, OR office.

Essential Job Duties

• Providing high-quality support to our clients by configuring, programming, installing, maintaining, upgrading and servicing our core Mitel products including:
  • MiVoice Business
  • Unified Communications
  • MiCollab Audio
  • Web and Video
  • NuPoint Voicemail
  • Contact Center
  • IP and SIP phones
  • wireless phones
• Perform advanced telecommunications activities, including but not limited to network and phone system troubleshooting.
• Receive service orders as dispatched by the Operations Coordinator.
• Communicate with the Operations Coordinator on an ongoing basis providing the status of the order, along with completion ETA.
• Complete technical training and complete all required documentation in our service order software system.

Qualifications

• Ability to work independently and within a team environment
• Excellent verbal and written communications skills
• Must possess and demonstrate excellent customer service skills
• Proficiency with Internet and Microsoft Office applications to include, but not limited to Word and Excel
• Must be detail-oriented with good organizational and time management skills
• Must have effective interpersonal skills to interact successfully with customers, management, and team members to ensure customer satisfaction
• Must be able to prioritize and re-prioritize as needed in a fast-paced working environment, especially when dealing with time-sensitive issues and mandated deadlines

Experience

• Minimum 1-year experience with IP Telephony
• Experience documenting details of work on service orders
• Certification and/or experience on Mitel MiVoice Business
• Experience with installation, troubleshooting, programming phone system applications, and VOIP systems preferably Mitel

Benefits

• Medical/Dental/Vision/Life insurance plans
• FSA/HSA programs
• 401K – aggressive company match
• PTO, Vacation, Sick Leave

Our Commitment to Diversity and Inclusion

Pacific Office Automation is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate our employees’ differences because we know that diversity makes us stronger.

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