Job description
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The Position
Job Title
Mortgage Quality Assurance Analyst
Job Description
SUMMARY
Responsible for performing 2nd look quality control audits monthly on QC team for any serving or default-related processes. Ensure that loans are managed and in accordance with investor, insurer, company policies and procedures, and guidelines. Ensures Quality Controls are completed accurately and timely. QC review is performed to make sure that all the requirements are met prior to finalizing the process QC reviews are done to verify any errors made during the process to remediate and be able to improve going forward.
MAJOR DUTIES AND RESPONSIBILITIES (ESSENTIAL FUNCTIONS)
- Performance of quality assurance and control audits, both in-line and post-process completion on default-related processes.
- Perform audits consisting of review, analysis, risk assessment, and testing of sample populations.
- Perform audits on selected samples including but not limited to call recordings, data, documentation, or other sample types.
- Perform audits to determine accuracy, consistency, error detection, omission of data/information, process and/or system gaps, etc.
- Ensure processes and samples reviewed are managed in adherence to internal policies and procedures, investor/insurer guidelines, and federal regulations.
- Ensure audits include the required level of detail and are performed in a timely manner, in accordance with established policies and procedures.
- Create and maintain documents necessary to perform quality assurance and control audit process including, itemized checklists, reports, scorecards, trackers, etc.
- Actively participate in meetings with the team and supported lines of business to review findings and remediation related to audits performed.
- Identify areas of opportunity for application of quality assurance and control audit process, both in-line and postmortem.
- Gather and review further information, conduct additional analysis, research, and testing as needed, including targeted reviews.
- Assist Supervisor/Manager in developing department job aids.
- Perform other related duties as required and assigned.
- Demonstrate behaviors that are aligned with the organization’s desired culture and values.
ADDITIONAL DUTIES AND RESPONSIBILITIES
- Proficiency in Excel moderate and light in Word
- Must be a team player with strong attention to detail and ability to work independently.
- Proven track record at delivering timely and accurate information in a fast-paced environment.
- Excellent critical thinking, problem-solving, mathematical skills, and sound judgment.
- Financial Services and, if possible, mortgage industry experience preferred
EMPLOYEE SPECIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and Work Experience
- 5 years mortgage servicing experience
- 2+ years QC specific experience
- Excellent written and verbal communication skills
- Demonstrated intermediate research and analysis skills.
- Flexibility and willingness to work in a team environment.
- Ability to work in a fast-paced environment.
- Professional demeanor and appearance
Technical/Functional Competencies
- Superior mathematical skills.
- Superior computer skills.
- Good problem-solving and decision-making skills.
- Demonstrates good judgment.
- Strong organizational skills.
- Ability to work in a fast-paced environment and work well under pressure.
- Strong interpersonal skills and ability to work well with a wide range of people.
- Ability to communicate well with customers by all means of communication including written, verbal, and non-verbal communication.
- Ability to be tactful and diplomatic when dealing with customers and employees.
- The ability to use e-mail, phone, and other communication tools are necessary.
- Willingness to accept additional responsibilities.
- Dependable and adheres to timelines and schedules.
- Takes initiative in the development and completion of projects.
Physical Working Conditions
This is somewhat sedentary work that requires the following physical activities:
- Sitting or standing for long periods, walking, finger dexterity, feeling, repetitive motions, talking hearing, and visual acuity including close vision.
- Occasional lifting (up to 10 pounds of computer equipment or paper).
- May be required occasionally to stoop or kneel.
- Accommodation may be made for some of these physical demands for otherwise qualified individuals who require and request such accommodation.
Working Conditions
- Normal Office environment.
- Moderate noise level.
NOTE: This job description is not intended to be all-inclusive. Employees may perform other related duties as assigned by the supervisor to meet the organization's ongoing needs.
All Locations:
Plano-Parkwood
If any applicant is unable to complete an application or respond to a job opening because of a disability, please email us at
HR@firstunitedbank.com
for assistance.
First United Bank is an Equal opportunity employer. This company considers candidates regardless of race, age, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
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