• United States of America - North Carolina - Morrisville

Here at Lenovo, we believe in smarter technology that builds a brighter, more sustainable and inclusive future for our customers, colleagues, communities, and the planet.

And we go big. No, not big—huge.

We’re not just a US$70 billion revenue Fortune Global 500 company, we’re one of Fortune’s Most Admired. We’re transforming the world through intelligent transformation, offering the world’s most complete portfolio of smart devices, infrastructure, and solutions. With more than 71,500 employees doing business in 180 markets, we help millions—not just the select few—experience our version of a smarter future.

The one thing that’s missing? Well… you...

NA Services Business Manager, ISG

We are seeking a highly motivated Services Business Manager to join our team at ISG. Reporting to the NA Services Segment & COMMS Manager, this role will work closely with NA Sales Leaders, NA Business Managers, NA Product Managers, and Marketing teams to develop and execute the services strategy.

This is a business manager role in the relationship space. Overall data center SME who can look into the data and identify the gaps. Strong Excel and PowerPoint presentation skills are essential for success.

Key Responsibilities:

• Collaborate with Sales, Business, and Product Managers to create a sustainable quarterly business plan for services, including product mix/focus and key growth areas
• Identify new growth opportunities and plays in close alignment with cross-functional teams
• Work with Sales Leadership to develop full-year and quarterly strategies that deliver fiscal commitments
• Develop, launch, and drive growth programs to achieve KPIs
• Integrate Marketing and solution teams into the comprehensive plan
• Develop customer-focused plans with identification of top deals in current and future quarters
• Support Sales teams in the development of Executive Quarterly Business Reviews
• Provide consistent tracking and reporting on campaign results
• Conduct deep data analysis and comparison with market/actual/planned to identify trends and new business opportunities
• Understand the market dynamics, conduct ongoing market competitor observation and feedback to category team, services team, and segment sales leadership
• Understand competitive price points and analyze Win/Loss insights on strategic deals
• Establish and monitor services business vs. KPIs
• Utilize Pipeline for assessments and follow-up on Pipeline quality per market
• Enablement: Ensure the right level of external activities (marketing/channel) and follow up on KPIs, collaborate with sales, marketing, and services to support critical external customer activities
• Collaborate with WW services training resources to create and execute on training that will ultimately help address services selling gaps our retail sales teams face (portfolio, selling techniques, best practices, etc.)
• Drive closure of identified sales inhibitors
• Support sales and services teams with feedback and drive away roadblocks for higher customer satisfaction
• Link with CX teams on customer feedback & inhibitors
  

Basic Requirements:

• Bachelor’s degree
• Experience in Sales, Sales Management; Sales Ops, Product Managment, or Marketing
• Data center background is a must

Preferred Requirements:

• Bachelor’s degree at minimum
• At least 5 years of previous experience in Sales, Sales Management; Sales Ops, Product Mgmt, or Mkt
• Services experience highly preferred
• Excellent communication skills (oral & written) and comfortable working with Senior NA business leaders
• Excellent interpersonal and communications skills
• Entrepreneurial with a high degree of self-motivation and drive
• Proficiency in Excel and other office applications
• Strong analytical skills and detail-oriented
• Strong Collaboration Skills and ability to work cross-functionally
• Ability to deal with ambiguity and identify approaches & solutions to challenges
• Creative problem solver
• We offer a dynamic and challenging work environment with competitive compensation and benefits packages. Join us in driving the growth of our services business and shaping the future of our company.

• United States of America - North Carolina - Morrisville