Job description

Network Support Technician - Chandler, AZ
Pay: $22-$23/hour, depending on experience
Terms: W-2 employment

Allstates Consulting Services is looking for a Network Support Technician to work with our partner in Chandler, AZ. You will be responsible for providing desktop/network/cabling support at client campus' factory and data center. Includes desktop support as it relates to desktops & peripheral devices; switches; routers; other network communication equipment, and physical layer troubleshooting. Performing first and second level problem diagnosis through to resolution including communicating, tracking, reconciling, and documenting the cases accurately within designated guidelines (SLAs). Responsibilities require working with customers, subcontractors, internal technicians, and consulting personnel in a professional and corporate setting to complete assigned service request cases to the customers’ satisfaction within an aggressive SLA environment.

Position Details:

• Hourly position pay based on experience is $22.00 – $23.00 per hour
• Contract position with possible contract extension or hire
• Standard work hours: 12-hour shift which consists of a set schedule working 3 days (Sun-Tues) one week and 4 days (Sun-Wed) the next week working 6am to 6pm for each shift.
• Location: Onsite - Chandler AZ 85248

Primary Roles & Responsibilities:

• Update customers and other stakeholders regularly on ongoing service requests
• Escalate and manage tickets to assure timely resolution
• Able to smoothly transfer information at the end of each shift with other support staff about any outstanding issues and tasks
• Understanding of basic computer skills and ability to follow software installation processes.
• Ability to meet service level agreement requirements during the ticket life cycle
• Physical installation of desktop systems and working knowledge of Windows Operating Systems.
• The patching cabling between network equipment and customer’s network when applicable
• The installation, troubleshooting and de-installing network equipment - Install/swap out devices (e.g., phone, computers, cables, boards, edge routers, switches and etc.)
• Provide hardware break-fix services for network infrastructure
• Support inventory management activities such as receiving inventory, tagging of assets, tracking spares, ordering inventory, updating inventory records, prepare and return damaged equipment
• Analyze, detect, identify, and correct technical problems and deficiencies
• Utilizing a Service Desk ticketing system to document work, progress, and resolutions
• Ensuring ticket work notes are continuously updated while being worked, and final resolution(s) provided within all completed tickets
• Perform safety inspections of communication rooms and equipment on a reoccurring schedule
• Apply problem solving skills and break down complex problems into solvable segments to triage problems as assigned

Knowledge, Skills, Abilities

• Must be proficient in utilizing technical tools such as cable, and fiber testers
• Requires experience in working in end user environments, server rooms and communications closets
• Must have a good understanding of M.S. Windows, and M.S. Office Suite applications
• Must be able to perform rack and stack activities with a knowledge of data communications networking
• Must understand cable patching processes and procedures
• Must be able to assist in troubleshooting issues and understand network terminology
• Must be able to safely lift heavy objects
• Must be able to crawl under desks and work in tight spaces
• Must be willing to work shift work which could include nights and weekends

Education / Experience Requirements

• Education & Certifications: Combinations of education and experience will be considered High School/GED (Required)

Associates Degree major in related field (Preferred)
CompTIA “A+” or “Net+” Certification (Preferred)

• Min 2 years Experience in data communications (required)Basic knowledge of IP networking (Required)

Basic knowledge of Cisco switches and routers (Preferred)
Basic knowledge of local and wide area networking (Preferred)
An understanding of IP phone technology (Preferred)

• Ticket and queue management within ServiceNow (Preferred)

Benefits (employee contribution):

• Health insurance
• Health savings account
• Dental insurance
• Vision insurance
• Flexible spending accounts
• Life insurance
• Retirement plan

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Types: Full-time, Temp-to-hire

Pay: $22.00 - $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Vision insurance

Experience:

• Cabling: 1 year (Required)

Work Location: In person

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