SCHEDULE: 40 hours, Monday - Friday, 7:00 a.m. – 3.30 p.m.

Pays $23.48 per hour

LOCATION: 41 New Chardon St, Boston MA

JOB DESCRIPTION:

Summary of the Position:

The Case Manager will be responsible for the overall case management of the tenants of the New Chardon residence under the Behavioral Health Division of Pine Street Inn, a program that provides permanent housing to formerly homeless women using a Housing First/Stabilization model. The program serves women from diverse backgrounds, circumstances, and age groups. The mission is to provide trauma-informed, gender sensitive and gender specific support services that meet the special needs so they can heal and have time to heal, prepare to reintegrate into the community, and break the cycle of homelessness. Tenants will be assessed for their actual level of functioning in various spheres upon entering the program and supported in individual plans to improve and enhance this level. The Case Manager is required to provide support services to these individuals with the goals of housing stability and psychosocial rehabilitation; advocating for appropriate mental health, health and other support services.

REQUIREMENTS:

Education/Training:

Required:

• Associate’s Degree in psychology or other related field such as counseling, psychosocial rehabilitation

Preferred:

• A valid Massachusetts Driver’s License in good standing
• Bachelor’s Degree in psychology or other related field such as counseling, psychosocial rehabilitation
• Advanced training in psychosocial rehabilitation and substance abuse
• Bi-lingual – Spanish/English

Knowledge/Experience:

Required:

• Minimum of three (3) years prior work experience working with homeless individuals suffering from complex disabilities
• Familiarity with the concepts of psychosocial rehabilitation and consumer empowerment
• Experience conducting psychosocial assessments
• Experience with case management and implementing treatment plans
• Knowledge of treatments for chronic mental illness, including medications
• Previous experience working with dually diagnosed individuals
• Experience assisting people with ADL skills
• Experience working with other vendors and services within the public mental health system
• Previous experience moving homeless mentally tenants into housing

Preferred:

• At least two (2) years of working in the capacity of a Case Manager
• Previous experience working with a Housing First/Stabilization model
• Familiarity with the Metropolitan Boston public and private mental health system
• Long term treatment experience with chronically mentally ill people

Physical Abilities:

Required:

• Ability to attend outside meetings
• Ability to respond to individuals in crisis
• Ability to accompany tenants to appointments

Mental Abilities:

Required:

• Ability to multi-task and set priorities
• Ability to tolerate stress and demonstrate patience
• Ability to resolve conflicts diplomatically
• Demonstrate supportiveness and nurturance
• Ability to set limits when needed, and observance of appropriate boundaries
• Ability to be open minded about exploring creative new ways to help tenants maintain housing stability
• Willingness to use continuing education as a tool to gain ideas for improving client outcomes

Essential Functions Include But Are Not Limited To:

• Carry a caseload of 10-20 tenants and meet regularly with each individual tenant to address barriers and provide support services to meet needs.

• Work with tenants to create client–centered, strengths- based individual treatment plans to be periodically evaluated and edited as necessary/appropriate and/or according to program standards
• Perform ongoing clinical assessments and other documentation for tenants in caseload and responsible for maintaining and updating tenant charts.

• Confer daily with other program staff to promote program integrity and to proactively identify any tenant issues that need addressing.
• Educate, coach, and reinforce activities of daily living (ADL) skills, including, but not limited to personal hygiene, budgeting, cooking and leisure time activities. Assist tenants in shopping, laundry, and other ADL as needed or requested.
• Meet regularly with each tenant to seek opportunities for ongoing psychosocial rehabilitation.
• Work with the Program Manager to evaluate tenant progress.
• Coordinate with other departments and programs around the Inn, including but not limited to the Housing Stabilization Team, to facilitate successful case management outcomes.
• Work cooperatively with other agencies to secure needed levels of support for individual tenants, advocate within the mental health system for timely and appropriate services for tenants as needed and requested.
• Guide tenants with severe and persistent mental illness in an intentional progression towards increased autonomy, improved life skills, and enhanced quality of life.
• Involve tenants in milieu to enhance connectedness with life satisfactions and responsibilities.
• Attend team meetings for staff to do treatment planning and activity planning in conjunction with other team members.
• Meet for regular supervision with the Program Manager.
• Advocate within the mental health system for timely and appropriate services for tenants as needed and requested.
• Accompany tenants to outside appointments as needed or requested.
• Work together with the Activities Coordinator to assist tenants with improving their overall quality of life.
• Maintain necessary records and statistics in a timely fashion.
• Coordinate addiction and dual diagnosis services as appropriate.
• Participate in selection process for prospective tenants.
• Network with other Housing First/Safe Haven and residential programs in Boston to gain ideas and enhance program.
• Encourage tenants to be responsible neighbors and to take an interest in the surrounding community.
  
• Develop treatment plans with the ultimate goal of assisting tenants move into appropriate permanent, affordable housing.
• Perform other additional assignments or projects as requested/directed by supervisor.