Job description
Our philosophy is to hire people with wonderful attitudes, who are dedicated to providing extraordinary service to our guests and colleagues. We believe in focusing on Team Members’ talent in order to discover their strengths and develop them to continue growth within the company.
NIGHT AUDITOR
The Night Auditor is responsible for guest check-in and check-out, auditing and posting of daily transactions, reconciling accounts, respond to all guest request, and act as communication liaison between the guests and all other departments. Your duties include but are not limited to, effectively communicate with team members regarding operational tasks/events, complete all hotel nightly audits, create and update reservations, review guest payments, deliver exceptional customer service to our internal and external guests, etc.
The Night Auditor is responsible for guest check-in and check-out, auditing and posting of daily transactions, reconciling accounts, respond to all guest request, and act as communication liaison between the guests and all other departments. Your duties include but are not limited to, effectively communicate with team members regarding operational tasks/events, complete all hotel nightly audits, create and update reservations, review guest payments, deliver exceptional customer service to our internal and external guests, etc.
ESSENTIAL FUNCTIONS (The following statements are intended as general illustrations of the work in this job class and are not all-inclusive to this position.)
- Participate regularly in departmental and company meetings
- Greet guests immediately with a friendly and sincere welcome.
- Accurately check guests in and out of the hotel by following company procedure standards.
- Ensure proper ID and a form of payment is obtained during guest check in.
- Select a room in accordance with hotel availability and guests’ request.
- Create and update guest reservations upon request based on hotel availability.
- Ensure to complete daily reports, audit and checklists in a timely manner.
- Audit and balance accounts from the days shifts.
- Verify and schedule wake up calls
- Prepare guests folios for next day check outs
- Balance cash drawers and folios
- Answer phones calls with a phone smile and within 3 rings.
- Send and receive faxes.
- Complete a daily bucket check.
- Assist with guest service calls, requests, and complaints by directing them to Hotel leadership or other departments as needed.
- Auditing of room inventory
- Must be friendly and courteous at all times
- Able to satisfactorily complete assignable work tasks requested by the departmental leaders
- Must proactively prioritize needs and effectively manage resources
- Immediately report any safety hazards, problems, or maintenance issues to the appropriate party
- Ensure customer service standards are met and retained
- Be able to complete group check-ins, billing in a timely manner.
- Other duties as assigned
QUALIFICATIONS
- 1 years of hotel Front Desk experience, required
- Night Auditor experience, preferred
- High School Diploma/GED, required
- Must be able to work Weekends and Holidays
- Able to effectively communicate in English via verbal and written
- Must be able to obtain and maintain an Illinois Gaming License
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