Job description
Position Overview: Night Dispatcher II Plans the daily/weekly work schedule of drivers to maximize freight coverage in a timely and cost efficient manner. Communicate and distribute appointment dates/time to PDS drivers; and/or fleet. Communicate and coordinate between all PDS locations to maximize drivers’ time. Assist drivers with any equipment issues, detention time, rail billing, and any additional requests made of driver.
Essential Functions:
- Must exercise discretion and use independent judgment when relating customer requests, appointment time and assigning orders to specific drivers daily to run road, local or city. Maintain A to B dispatching.
- Handle driver service failures up to and including the authority to issue verbal and/or written discipline. Additionally, contact Manager/Cargo Specialist regarding the failure.
- Apply any additional charges including and notify customer service of changes.
- Track/Maintain, Fleet report.
- Handle recap and be able to provide good communication to management and his peers in the other shift
- Work on completing orders daily
- Notify CSR’s with information from the ports when is detention involved.
- Keep a close relation with his manager and notify of any issue that cannot be solved by him
- Monitoring drivers to avoid idle time and Always on the search for empty return appointments
- Daily check on own empty shows date of being returned, chassis is in our possession.
- Daily check Chassis owner is accurate, termination points match.
- Other duties as assigned
Skills Required
- Decision-making, Dependability, Emotional control, High energy level, Listening and verbal communication.
Knowledge Required:
- DOT Regulations; Hazardous Materials; Computer literate; Ability to multi-task, Microsoft Office
Supervision Received:
Operation Manager
Supervision of Others:
Drivers
Confidential Data:
Driver pay information; customer accounts; dispatch activities
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