The Office Assistant 2 answers the main phone for the Office of Public Advocacy (OPA), greets clients and the general public, and performs a wide range of reception services on behalf of the Anchorage office. These services include receiving and prioritizing inquiries and incoming and outgoing mail; sorting and preparing daily court documents for delivery; electronic filing; redacting confidential information; and other duties as assigned.

• Experience greeting clients and visitors in-person and over the phone to determine the appropriate course of action for incoming calls, messages, or requests.

• Experience working independently with minimal supervision.

• Experience communicating effectively both orally and in writing, with the ability to maintain strict confidentiality.

• Time management skills, including the ability to multitask and work under pressure with frequent interruptions.

• Ability to remain calm and objective when dealing with people who are under stress, and/or experience with people who have mental health impairment.

• Experience processing incoming and outgoing mail for a large office.

• Must be able to obtain State of Alaska issued notary certificate upon passing probation period.

High school diploma or the equivalent.
AND
One year of experience that includes clerical tasks such as greeting clients, answering phones, typing, filing, sorting mail, entering data, receiving payments, making change, or maintaining logs.

Substitution:
Education from an accredited college may substitute for the required experience (3 semester hours or 4 quarter hours equal one month of experience; 150 hours of vocation education equal one month of experience).

Special Note:
"High school diploma equivalent" means one of the following: 1) a G.E.D.; 2) completion of any basic adult education course equivalent to 480 class hours (16 weeks at 30 course hours per week); 3) acceptance in full standing by an accredited college or university; 4) highest grade of school completed plus an amount of paid or volunteer experience that totals 12 years and includes basic clerical tasks such as greeting clients, answering phones, typing, filing, sorting mail, entering data, receiving payments, making change, or maintaining logs.

Some positions in this class may require the incumbent to operate motor vehicles. Such positions require that the applicant possess a regular driver's license and be 18 years of age or older.

Some position in this class may require skill in typing. Recruitment and selection may include this requirement.

• Copy of academic transcripts (unofficial are okay, please ensure that the institution name/URL is listed on the transcript) if used to verify that you meet the minimum qualifications.

• Three (3) professional references with daytime phone numbers, two (2) of which must be a current or former supervisor.
• Three (3) performance evaluations, or three (3) letters of recommendation if evaluations are unavailable.

• Health insurance, which includes employer contributions toward medical/vision/dental
  • The following employee groups are under AlaskaCare Benefits administered by the State: See http://doa.alaska.gov/drb/programs/index.html for additional information.
    • AVTEC
    • Confidential
    • Correctional Officers
    • Marine Engineers
    • Mt. Edgecumbe Teachers
    • Supervisory
    • Unlicensed Vessel Personnel/Inland Boatman's Union
    • Exempt employees (not covered by collective bargaining)
  • The following employee groups are covered by Union health trusts. Contact the appropriate Union for additional information.
    • General Government
    • Labor, Trades and Crafts
    • Public Safety Employees Association
    • Masters, Mates & Pilots
• Employer paid Basic Life insurance with additional coverage available (amount depends on Bargaining Unit)

• Group-based insurance premiums for
  • Term life (employee, spouse or qualified same sex partner, and dependents)
  • Long-term and short-term disability
  • Accidental Death and Dismemberment
  • Long-term care (self and eligible family members)
  • Supplemental Survivor Benefits
• Employee-funded flexible spending accounts for tax savings on eligible health care or dependent care expenses

• Membership in the Public Employees Retirement System (PERS)/Teachers' Retirement System (TRS)
• Matching employer contribution into a defined contribution program (new employees)
• Employer contribution into a defined benefit or defined contribution program (current employees)
• Contributions to the Alaska Supplemental Annuity Plan in lieu of contributions to Social Security
• Option to enroll in the Alaska Deferred Compensation Program
• Note: The Defined Contribution Plan, Supplemental Annuity Plan and Deferred Compensation Program offer a variety of investment options

• Personal leave with an accrual rate increase based on time served
• Eleven paid holidays a year
• Gym discounts at participating fitness providers in multiple locations throughout the state.