Job description

Havertys Furniture is hiring a Part-time Retail Office Assistant in our Ft Myers location.

You will processes customer sales, payment transactions, and completes customer service tickets.

• Balances cash fund every morning and evening
• Prepares bank deposits and daily closing summary
• Closes the daily A/R accurately and before the cut-off time
• Maintains an organized and secure office environment
• Answers incoming calls, distributes calls, takes messages, and checks store’s voicemail
• Completes opening/closing procedure checklists
• Reviews the Delivery Inquiry to verify all sales are in a confirmed status for the next 8 delivery days. Informs customers of arriving Customer Pick Ups (CPU).
• Processes customer sales and account transactions.
• Handles customer complaints, opens store notes, and follows up on existing customer service tickets
• Works the Expected Deliveries to ensure sales are completed and schedules deliveries as needed. Enters necessary customer comments in notepad.
• Runs and works the daily reports including but not limited to:
• - Confirmed Not Delivered
• -Cancels Confirmed Not Received
• Reviews and follows up on pending sale statuses, i.e., requested cancellations and pending layaway sales, etc.
• Files (PC Office) or prepares (Branch Office) daily paperwork, i.e. CPUs, CRTs, Credit Applications, End of the Day Reports, etc.
• Collects and secures original Credit Applications, sends original documents to Havertys Credit Services on the 1st and 15th of each month.
• Communicates with Havertys Credit Services for account requests and follow-up.

We Want

High school diploma and 1 - 3 years experience actively working with the public in a customer service position. Preferably in retail handling money or cash/purchase transactions.

Must be available to work nights, weekends, and holidays.

Havertys is an Equal Opportunity Employer. Havertys does not discriminate on the basis office, religion, color, sex, gender identity, sexual orientation, age, national origin, veteran status or any other basis covered by appropriate law.

Job Type: Part-time

Pay: $15.00 - $17.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee assistance program
• Employee discount
• Paid time off
• Referral program
• Tuition reimbursement

Work Location: In person

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