Job description

Office Manager Job Description

The Office Manager is responsible for keeping the office running smoothly and keeping a positive attitude in all situations to keep team moral high. An office manager must maintain a solid understanding of CRM platforms and computer systems, exhibit strong project management skills, be detail oriented, and exhibit a strong understanding of customer service related best practices. Key responsibilities include overseeing the daily operations and organization of the office, inbound calls, onboarding of new employees, maintaining and monitoring of office supplies, marketing materials

The day to day responsibilities include:

• Front desk operations including but not limited to: answering phones, communicating with and welcoming guests, maintain a professional office work environment, keeping the office organized and in top condition, filing, processing, and submitting paperwork
• Responding to all customer emails in a timely manner, providing solutions when possible, escalating issues as necessary, and following up with the customer until a solution is reached
• Monitoring, answering, and delegating inbound calls and emails to the main line and info@ email and redirect as needed
• Maintaining and Monitoring inventory of all marketing materials, necessary paper documents, office supplies, company uniforms, technology, and special requests
• Act as a liaison between the corporate office and the salespersons
• Assisting the salespersons with the CRM platform(s)
• Assisting vendors and new hires with onboarding, ensuring all required paperwork is complete, and setting up new hires on all company systems
• Assisting salespersons with inquiries or problems, offering solutions when able or directing him or her to the appropriate department to address the issue
• Confirming all cap out requests have a customer completion form before submitting with payroll
• Assisting Accounting department with collecting payments when needed
• Maintaining company record keeping and tracking spreadsheets
• Ensuring the established processes for job intake are followed and provide feedback to salespersons on missing documents; this includes: applying checks ensuring all documents are accurate, complete, and uploading all documents necessary to begin the permitting process
• Creating job folders in accordance with company processes and procedures
• Ensuring customer satisfaction, and assisting with job completion reviews
• Maintain and manage good standing with licensing and insurance renewals for MN and additional states as added.
• Manage company social media platforms and assist with the creation of graphic design & content for marketing material & social media posts
• Coordinate travel for office as needed
• Assist Production with office tasks if needed
• Oversee Vacation/Time-off requests, monitor and log information accordingly
• Complete any additional requests given by management

Compliance:

All W2 employees are required to comply with the government-mandated confirmation of employment eligibility, you will be required to complete an I9. Please bring the appropriate identification required for completing the I9 with you on your start date.

This position must comply with all OSHA, Federal, State, local, and Refresh Exteriors safety and company policies and processes.

Physical Demand:

The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this role:

• May sit or stand seven (7) to ten (10) hours per day
• The employee is occasionally required to sit; climb or balance, and stoop, kneel, bend, crouch, walk, crawl intermittently
• May be necessary to work extended hours as needed
• May lift and/or move up to 25 pounds
• May be required to use a ladder
• May be required to travel between company offices and job locations
• The work environment characteristics described here are representative of those an employee encounter while performing the essential functions of this role

Benefits:

• $200/month toward health insurance
• $75/month cell phone reimbursement
• 10 days PTO after 90 days of employment
• Room for annual growth based off of performance

Compensation:

• $40k -$50k annually pending qualifications

Additional Notes:

All employees and independent representatives will lead by example on issues of diversity, equality, accessibility, and inclusion and will align the Department’s strategy with Refresh Exteriors commitment to its core values and goals.

Please note this offer letter/job description is not designed to cover or contain all listings of activities, duties, or responsibilities that are required for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Job Type: Full-time

Pay: $40,000.00 - $50,000.00 per year

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Eden Prairie, MN 55347: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Management (Preferred)

Work Location: One location

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