Job description

Office Manager

The Office Manager is responsible for overseeing, under the supervision of the owner, the everyday operations and financial functions of the housing community. As the office manager, you will play a vital role in the delinquency and collection of rent to optimize the property's cash flow and financial position. As a Office Manager, you will manage all phases of the operations, including personnel, leasing, maintenance, financial, administration & risk management, in the absence of a Community Manager. As an onsite leader, you will supervise all aspects of the property and staff to ensure compliance with Asset's policies and procedures, safety and fair housing guidelines, and liability concerns.

Essential Duties & Responsibilities

· Financial Management

o Responsible for posting all payments and income received from all applicants, current residents, and non-current residents accurately, timely, and efficiently

o Responsible for processing and reconciling daily all account receivables

o Monitor and follow up on bad debt to include preparation of late notices, resident and guarantor contact, and filing evictions

o Responsible for helping property meet budgeted revenues, expenses, and Net Operating Income.

o Responsible for posting of all charges to resident and non-current resident accounts; to also include bill back of utilities where applicable

o Responsible for all end of the month closing procedures and reporting

o Maintain accurate and organized records; auditing resident files to ensure accurate records

o Responsible for walking units and posting all move-out charges, statements, and security deposit refunds

· Strategic Leasing Management

o Ensure leasing techniques are effective in obtaining closure, follow up procedures met, signing/documentation of leases, and reporting systems are accurate and up to date

o Implement marketing strategies & systems put in place by the annual marketing plan

o Deal with resident complaints, concerns, and requests to ensure resident satisfaction

o Develop and implement resident retention programs (i.e., resident functions, special promotions, monthly newsletter, etc.)

o Effectively show, lease, and move in prospective residents

· Administrative Management

o Manage excellent customer service and monitor service request turnaround and responsiveness of maintenance staff

o Maintain property appearance and ensure repairs are noted and completed on a timely basis (this requires regular property inspections and tours)

o Assist with supervision of all business functions related to operations

o Plan for and utilize property resources, equipment, and supplies economically (i.e., obtaining bids/pricing from vendors, suppliers, contractors, dealing with inadequate service, etc.

Job Type: Full-time

Pay: $15.00 - $20.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Centralia, MO 65240: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Microsoft Office: 1 year (Preferred)
• Administrative experience: 1 year (Preferred)

Work Location: One location

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