Position Title: Operations and Customer Relations Associate

Program: SecureRMS

Reports To: Production Manager

Hours/Schedule: 32 hours per week/full-time

Hourly/Salary Status: Hourly

Position Overview: The Operations and Sales Assistant will handle customer service, sales, operations support and administrative duties for Waypoint’s (formerly Waban Projects) social enterprise SecureRMS, a secure shredding document destruction business.

Duties and Responsibilities:

• Provide excellent customer service, including responding to new and existing customer requests in a timely manner. Handle all phone calls and respond to email inquiries.
• Become super user for entity software system, Total Recall, (currently being implemented). Facilitate invoicing, ticket reconciliation, and collection of aged receivables. Update all customer records. Track company inventory.
• Assist with all aspects of SecureRMS’ financial records and work directly with Accounting Department.
• Draft and facilitate customer contracts, product pricing, negotiations, monitor contract renewals and timelines, and maintain and develop business relationships.
• Responsible for recordkeeping and maintenance for but not limited to NAID annual audit, policy documents, vehicle maintenance records, registrations, etc.
• Work with Production Manager to understand driver routes and assist with scheduling as needed. Provide support for Production Manager and SecureRMS operations as needed including occasional shredding, sorting, etc.
• Collaborate with Waypoint’s Communications & Marketing Director to develop efficient marketing, sales, and development materials, flyers, communications, presentations, and social media platforms.
• Other duties as assigned.

General Requirements:

• Must have exceptional verbal and written communication skills and excellent time management and organizational skills.
• Must have excellent customer relations skills.
• Must be proficient with Microsoft Office 365 and using financial/sales software systems.
• Must be flexible and willing to jump in where needed.

Qualifications:

• Must hold an Associate degree or higher.
• Must hold a valid driver’s license and pass all required background checks and drug tests.

Application Requirements:

• Resume and cover letter.