Job description

COMPANY MISSION: To live our four core values of Building Leaders; Always Branding; Listen to Fulfill and Delight; and Creating a Fun Enthusiastic Team Environment.

Job Summary

• As an Operations Manager, you will be tasked with a wide-variety of responsibilities in a fast-paced and dynamic industry. You will be responsible for building and maintaining a high-performing team that lives our values and gives our clients an exceptional experience. We are seeking a driven, high-performing individual that is motivated by customer satisfaction and being part of a winning culture.

Responsibilities

• Attract, hire, and retain talented team members who fit our culture and have the skills necessary to thrive in their perspective role
• Maintain constant communication with management, delivery teams, store staff, and customers to throughout each day
• Coordinate repairs of damages caused by our teams to ensure they are completed in a timely manner
• Scheduling team shifts
• Manage fleet trucks (maintenance, cleanliness, registration, permits)
• Supervise morning huddle, loadout, and equipment checkout
• Handle daily dispatch duties and closely monitor the progress of delivery teams throughout the day to proactively identify and address any potential problems
• Manage inventory of tools & equipment
• Conduct formal & informal employee evaluations, give constructive feedback, and create action plans for improvement.
• Oversee employee training and engage in daily coaching of all team members in areas such as safety, customer service, delivery & installation techniques, damage control, and other best practices
• Conduct site visits to ensure crew compliance of safety and best practices
• Inspect paperwork, photos, and notes for all deliveries to ensure accuracy and process compliance
• Payroll tracking & reporting
• Managing annual and monthly budgets
• Work closely with ownership to improve, implement, and create new systems and processes to increase performance
• Produce operational reports and track key performance indicators for the team such as product damages, customer complaints, and driver safety scores
• Assist with setting annual and monthly goals for the organization
• Whenever necessary, to assist with moves (must be strong and in good physical condition)
• Attend periodic learning and training events
• Conduct after-action reports with crew members each day
• Mitigate business risk through safety training and compliance checks

Qualifications

Desired Education & Experience:

• Bachelor’s Degree in Business Management preferred or equivalent/relevant operations experience.
• 3 years’ experience managing a service industry operation preferred.
• Personnel management, customer service, logistics, and operations/systems management.

Skills Required:

• Must have outstanding leadership abilities and experience managing teams under challenging conditions.
• Strong customer service skills and necessary tools to handle difficult customer concerns.
• Exceptional communication skills and ability to effectively communicate through all mediums.
• Must be extremely reliable, punctual and detail oriented.
• Ability to effectively problem solve under challenging circumstances.
• Must have a strong track record of meeting strict deadlines.
• Must be excellent at prioritization and task management.
• Strong written, verbal, and presentation communication skills.
• Exceptional interpersonal skills and the ability to work positively/effectively with people at all levels.
• Experience with basic power tools preferred.
• Ability to use Microsoft Word, Excel, Powerpoint, and various other technology platforms.

Benefits/Perks

• Competitive salary with performance-based incentives
• Health Coverage Options
• 1-week paid vacation (after first 12 months), 2-weeks paid after 24 months
• Flexible schedule
• Ongoing coaching & development in talent acquisition, operations, sales, marketing, & finance.
• Working in a fun, enthusiastic, team environment!

Veterans are highly encouraged to apply!

Job Type: Full-time

Pay: $35,000.00 - $50,000.00 per year

Benefits:

• Paid time off

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus pay

Education:

• High school or equivalent (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: In person

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