Job description

JOB PURPOSE: Contributes to profitable sales growth by driving store merchandise in-stocks, supervising and engaging Operations associates and driving the execution of operational tasks

KEY RESPONSIBILITIES FOR THIS ROLE:

• Customer Service & Sales

- Greets and assists customers in finding products and partners with other team members when additional help is needed

- Models for and holds team accountable for outstanding customer service

- Directs customer service activities throughout the store

- Resolves customer issues and concerns in a professional manner

• door to floor / RFID / Inventory

- Oversees Radio Frequency Identification program and performs system uploads ensuring efficient and accurate updates to stock ledger

- Leads the merchandise process end to end; achieves productivity target by setting goals and monitoring pace of work

- Provides guidance to Operations team to prepare merchandise in a timely manner

• Pricing & Signing

- Manages and engages pricing and signing team and the promotional price signing process within the store

- Manages the Operations team to complete price changes accurately and on time in order to maximize sales

- Manages re‐ticketing and re‐packaging execution

• Stockroom Activities

- Oversees standards in stockroom areas to ensure a safe work environment and enables efficient execution of support processes

- Owns receiving, shipping and reverse logistics for merchandise including partnerships with mail carriers (i.e., UPS, FedEx, etc.)

• General Operations

- Manages the annual inventory process

- Manages all equipment, facility repairs and maintenance

• Team Development

- Responsible for the completion of Operations associate training and policy compliance

- Consistently provides ongoing feedback and coaching with associates

- Maintains notes / observations of each associate’s strengths and opportunities - Takes action on performance and policy issues within the team

• Performance Standards

- Meets established performance standards for the role on a consistent basis, including (but not limited to) product and service sales, customer service, profit, productivity, and attendance

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Weekend availability

Experience:

• Customer service: 1 year (Required)

Work Location: In person

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