Job description

ISO New England's Operational Performance, Training & Integration (OPTI) group is a highly responsive and flexible team, responsible for collaborating with internal and external entities to provide a full spectrum of support for the dynamic needs of the System Operations environment. The OPTI group is integral to the development of training, software, processes and procedures that ISO System Operators use to effectively manage and operate the bulk electric system. Also, through analysis of system performance during normal and abnormal conditions, the OPTI group develops recommendations for process, software, and human performance improvement.

The OPTI group is seeking a unique individual to support the operations training staff. This individual is a demonstrated fast learner, highly motivated, is detail oriented, and can multi-task in order to support the operations training staff in the various roles required of this position.

This position is primarily located in Windsor, CT.

How you will make an impact
Training program administration

• Maintains and updates training records
• Prepares training committee materials
• Compiles and summarizes management and learner feedback
• Maintains and updates training schedules

Training development support

• Assists with authoring WBT content
• Assists with training material preparation for Instructor Led Training

Human Performance Improvement

• Condition Reporting administration –submittal, routing, and tracking condition reports
• Communicate status of condition reports

What we are looking for:

• Bachelor's degree in a learning area (e.g., instructional design, education), or related field or equivalent degree.
• Minimum of 1-3 years of experience supporting development of instructional materials for instructor led training and computer based training
• Experience with Articulate Storyline, Camtasia and other E-learning software applications
• Experience with organizational development and management of projects and priorities
• Proven process and procedural change management
• Excellent verbal and written communication skills
• Analytical skills

Clarity of purpose is the starting point for all success. The ISO’s mission, vision, and values define our purpose—these values serve as the cultural cornerstones of the organization.

Mission: Through collaboration and innovation, ISO New England plans the transmission system, administers the region’s wholesale markets, and operates the power system to ensure reliable and competitively priced wholesale electricity.
Vision: To harness the power of competition and advanced technologies to reliably plan and operate the grid as the region transitions to clean energy.
Values: Expertise, Respect, Innovation, Dependability and Collaboration
What We Offer: Located in Holyoke, MA amid the picturesque Pioneer Valley of Western Massachusetts, our employees get the best of both rural and urban living, enjoying day-to-day local community culture and conveniences with drivable access to big city amenities. Our competitive base salaries, performance-driven bonus incentive offering, as well as a variety of health, wellness, and professional development benefits underscore the value we place in our employees. Beyond our comprehensive medical, dental, and vision plans, we encourage continuous learning through our training and tuition reimbursement programs and support work-life balance with flex hours, hybrid work models for most roles, and paid vacation and holidays. Our benefits strive to fulfill the needs of our employees across life’s stages, with paid parental time off, health and wellness programs, 401k with company match, and a retirement plan. For the convenience of our employees, we offer complimentary access to our onsite fitness center and a cafeteria with free coffee.
COVID-19 Policy: Employee safety and well-being is a priority at ISO New England. To safeguard our teams and the important work they do, ISO New England has a mandatory COVID-19 vaccination policy.
Equal Opportunity: We are proud to be an EEO/AA employer. Applicants for employment are considered without regard to race, creed, color, citizenship, religion, sex, sexual orientation, marital status, national origin, age, disability, status as a veteran, Vietnam Era Veteran, or being a member of the Reserves or National Guard.

Drug Free Environment: We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Social Networking Notice: ISO New England reserves the right to review the candidate's postings on any social networking site accessible in the public domain as part of the candidate assessment process.

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