Job description
Job Description:
Order Fulfillment Specialist
Collaborate with Innovative 3Mers Around the World
Choosing where to start and grow your career has a major impact on your professional and personal life, so it’s equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a diversity of people, global locations, technologies and products, 3M is a place where you can collaborate with other curious, creative 3Mers.
This position provides an opportunity to transition from other private, public, government or military environments to a 3M career.
The Impact You’ll Make in this Role
The person hired for this position of Order Fulfillment Specialist will primarily be responsible for working incoming new orders and backlogged orders to qualify our product for insurance billing. The person will work closely with our internal sales team, CSR team, external customers, and patients.
As an Order Fulfillment Specialist, you will display all 3M Cultural Elements daily.
- Providing professional customer service to all internal and external customers
- Working independently as well as team environment
- Willingness to work rotating Holidays and Weekend coverage
- Work hours conducive to the geographical area assigned and open to work areas outside of your assigned area
- Adapts to rapidly changing patient needs for life-saving therapy; thrives on having multiple competing priorities
PRIMARY DUTIES/RESPONSIBILITIES:
- Analyze and prioritize work
- Balance multiple competing priorities from demanding customers in an ever-changing environment
- Build support and maintain patient, physician, and third-party payer loyalty and to increase the number of orders through enhanced customer services, customer relationship management, and technology utilization.
- Research and interpret whether a patient qualifies for services-based payer requirements and clinical factors.
- Communicate patient’s financial responsibility when necessary.
- Communicate internally and externally to obtain missing documentation required for placement and/or billing. Could include home health agencies, patients, hospital/facilities, physicians.
- Follow and enforce all Company policies and procedures.
- Develop and manage customer relationships creating loyalty with Clinical Providers
- Meet weekly/monthly/quarterly production expectations based on department priorities
- Be available by phone during working hours
- Highly disciplined, self-motivated work ethic to work in a hybrid remote work environment
- Shifts are generally weekdays during normal business hours but will also require occasionally working over weekends and holidays
Your Skills and Expertise
To set you up for success in this role from day one, 3M requires (at a minimum) the following qualifications:
To set you up for success in this role from day one, 3M requires (at a minimum) the following qualifications:
- High School Diploma/GED or higher (completed and verified prior to start)
- Two (2) years of customer service experience
- Two (2) years of experience with Microsoft Office applications including Teams, SharePoint, Word, Excel and email in a private, public, government or military environment
Additional qualifications that could help you succeed even further in this role include:
- Demonstrated ability to deal with all employees and external business contacts while conveying a positive, service-oriented attitude.
- Demonstrated problem-solving skills.
- Two or more years of related healthcare experience.
- Ability to multi-task and adapt in a fast paced and changing environment
Travel: 0% travel
Relocation: Relocation is not authorized
Location: Preferred San Antonio, TX or Remote
Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).
Supporting Your Well-being
3M offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.
Chat with Max
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Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.
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