Job description

About Us

Swiss Madison is a leader in the luxury bathroom and kitchen fixture Wholesaler/Retailer with a large presence in the online marketplace. Ranked among the NJBIZ 50 Fastest Growing Companies Employees in 2020, our organization continues to recruit new talent on various departmental levels. Members of the Swiss Madison team benefit from working in a dynamic and collaborative environment, obtaining experience in multiple aspects of the industry while developing potential future growth opportunities.

Position summary:

The Order Processor is responsible for processing cancellation requests and wholesale orders that have been received. This position requires creating an excellent experience for customers and other parties who purchase Swiss Madison products. Additionally, this position requires cross functional collaboration to ensure proper processing of orders.

Essential functions:

Order Management

• Manage the order processing inbox within HelpScout
• Timely and accurate communication with Wholesalers
• Create shipments for DFC orders
• Create labels for vendors specified vendors on a weekly basis
• Catch any glitches within the order processing system and report them immediately

Order Cancellations

• Review SellerCloud cancellation reports daily
• Check if items have been shipped and invoiced
• All orders that have not been shipped – process the cancellation request to halt the shipment of product
• Process Credit Memos/RMAs
• Files claims for damaged items - Follow up and follow through until resolution and document status updates in claims process

Wholesale

• Maintain wholesaler relationships to ensure positive experience
• Provide pricing/quotes for wholesale products
• Create accounts for new wholesale customers
• Process wholesale orders once received
• Provide wholesale customer support as needed
• Ensure wholesale customers are receiving invoices

All other duties as assigned

Non-Essential functions:

• Leads by example exhibiting the mission of the company
• Encourages teamwork and promotes a positive working environment
• Pro-active, well organized with the ability to work under own initiative and be flexible

Qualifications/Skills/Education Requirements:

• Strong communication skills
• Proven ability to work cross functionally
• Data entry
• Work independently with minor supervision

Preferred Qualifications:

• Experience in the Kitchen/Bathroom industry a strong plus!

Corporate Benefits:

• Medical, Dental, & Vision Benefits
• Paid Holidays & Paid Time Off
• 401(K) Employer Match

Job Type: Full-time

Pay: $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Edison, NJ 08837: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you in agreeance with the pay rate of $25.00 per hour?

Work Location: In person

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