Job description

Do you share our values?

• Respect and dignity
• Commitment to quality of care
• Compassion
• Improving lives
• Working together for patients
• Every one counts

We are looking for an organized and flexible full time admin assistant to join our team and provide administrative support for the orthotic department based at Castle Circus Health Centre

Applications are invited for Admin Assistants to help deliver support to the orthotist working at multiple locations across the Torbay and South Devon area.

• To meet and greet patients on arrival and record their attendance – this will require tact and empathy in dealing with matters of a sensitive nature or with verbal aggression.
• To register patients on computer system(s) in accordance with Trust Policy
• Ensure all necessary records are available and prepared appropriately
• To book patient appointments in line with the trust Patient Access Policy and local guidelines.
• To use the IHCS Booking system and other trust systems appropriately.
• To enter patient records and order data onto the computer databases, including PAS, ICS and OPAS, plus any other data that is required to facilitate the efficient use of the IT software packages.
• Answer the main orthotic telephone line in an efficient manner and ensure appropriate follow through using initiative to deal with routine enquiries.
• To take responsibility for the orthotic generic email and ensure that requests are followed up.
• To daily receive, check, pack and issue equipment for clinics and patients. Chasing outstanding orders, liaising with supply companies and keeping service users informed.

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The Orthotic Department works from Castle Circus Health Centre, Torbay, Totnes, Newton Abbot Hospitals, John Parkes Unit, Mayfield and Bidwell Brook Schools. We are a forward thinking department who have patient care as the top priority. The Department is focussed on providing the highest standard of care to our patients and using innovation to improve care.

We are an innovative, dedicated friendly team who undertake regular supervision sessions and are keen to support people to reach their full potential.

Why work with us

Full Vacancy details can be found on the attached Job Description/Person Specification. Please refer to your suitability to the post in your supporting information from the role requirements or person specification.

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