The Role

CALLING ALL OUTBOUND CONTACT CENTRE PEOPLE!

We have an exciting opportunity for someone who is passionate about delivering brilliant customer care to vulnerable people, a natural communicator with strong attention to detail and who would like to work supporting the public with outbound calling and advice giving on processes and capturing data. You must be natually empathetic and patient with all people and have strong resilience and ability to take ownership of queries.

If this sounds like you, we would love to hear from you!

• Hours: 37.5 hours per week - shifts between 9am and 8pm - Mon-Sat
• Start Date: Weds 14th December
• Training: Paid and provided by Woven
• LOCATION AND LENGTH: Work From Home - 2 weeks work (estimated until end of Dec 2022)

In this role you will be working with customers, making outbound calls provide the best possible care and service to our customers.

WORK FROM HOME - BRING YOUR OWN DEVICE SPECIFICATION

To work from home you must submit your technical equipment as listed below.

We cannot progress your application without this information.

• PLEASE MAKE SURE YOU SUBMIT YOUR OWN FULL NAME ON 'THINSCALE' WHEN PROMPTED.

YOU MUST RUN THE LINK ON THE DESKTOP/LAPTOP YOU USE DURING THE DURATION OF YOUR EMPLOYMENT*

Please click on this link to see if your device is compatible (please also be aware that this won't download onto your device [Apple is not compatible]) -

https://my.thinscale.com/bly/GvhwEz

If you 'FAIL' any area in RED on the checks, this means the device is not supported and we cannot continue your application.

You can complete the same check on multiple devices and we will see this through our console.

If this link is not run, your application will not be considered.

About Woven

We are a fast paced Outsource Contact Centre who love to work with our people and for our people, supporting 'Includability' partnership for all! We are a Real Living Wage employer, who are recognised as ‘Disability Confident’, honour the ‘Menopause Pledge’, and align with ‘Employers Against Domestic Abuse’. If you are eager and ready to join our family, then we are more than excited to have you!

About You

We are looking for someone who really wants to make a difference within not only the customer experience, but within Woven and the team itself. You will need to have excellent communication skills, both written and verbal, with exceptionally high levels of attention to detail. You should be comfortable with using computer systems and software and a variety of platforms. We love some personality that expands our family, so bring what you have got to offer to your interview!

Key Tasks and Responsibilities

• To consistently deliver an outstanding level of customer service
• Competency use a dialler system and outcome calls accurately
• Resolving customer queries with patience and care
• Taking details of enquiries & complaints
• Escalate any issues or complaints to your team manager where necessary
• To liaise effectively with all department colleagues and staff throughout the wider business

Key Skills

• Strong communication skills and resilience
• Willingness to learn and adapt at pace
• Excellent customer care skills
• Active listening, empathy and patience are key
• The ability to multitask effectively
• The will to succeed and strive for excellence
• Ability to empathise with the customer and resolve queries
• Previous experience using CRM systems is desired
• MANDATORY - Contact Centre experience
• DESIRABLE - Outbound Dialling experience

Benefits

• BeneKit App access for discounts available covering, Lifestyle Savings, Eyecare, Free Online Learning Courses and Live Well Blogs, powered by Benefits+, our flexible benefits platform
• An online e-learning platform that you can unlock access to 600+ CPD certified courses
• Receive on-going support from our Employee Assistance Programme through Health Assured for all your health and well-being needs
• Enjoy interactivity through TEAMS with your work colleagues who are located all around the UK
• Get involved in #spamtheyam events on our internal online social media platform and submit pictures and engage in events to win prizes
• Engage in 'Zen for 10' and #getupoffathatthing exercise and stretching routines
• Receive training from our Woven Learning team and build a career with Woven Development and our RISE programme
• 23 days holiday rising to 25 days after 5 years' service