Job description

JOB SUMMARY
This position will work with the management team at CTI to understand the scope of work to be completed in the field and validation that work was performed in accordance to such standards. The employee will oversee the jobsites, process all paperwork, and validate that projects are completed according to scope. This position will be responsible for using various forms and tools to provide feedback on adherence to the scope and customer feedback.

ESSENTIAL FUNCTIONS
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Locate our outside fiber optic plant using a locator

Ability to differentiate colors used in fiber optic cabling and utility locates

Verify, install, or create as-built drawings through measuring in the field

Stake out new builds and provide measurements to engineering for the creation of new outside plant

Inspect end-user installations for customer satisfaction and installation quality in accordance with our internal best practices (includes fiber optic and wireless in both residential, small business, and enterprise settings)

Performs Hazard Recognition Awareness to remove all hazards from the workplace

Investigate customer complaints with work performed in the field and take proper action to resolve them on a timely basis

Investigate accidents and work to promote a culture of safety among peers

Inspect equipment periodically to ensure maintenance and safety standards are being met

Recommend supplies and equipment purchases to management

Interpret and respond to misses in customer satisfaction leveraging the reports driven by tools such as customer feedback surveys

Serve as a liaison between management and the field to ensure compliance with scope of work documents

Audit the proper utilization, maintenance, and condition of all company owned/furnished equipment, power tools, and consumables

Participate in inspection and oversight of contractors, including boring, plowing, or restoration crews

Driving duties: Will drive between inspection sites daily.

KNOWLEDGE, SKILLS, AND ABILITIES

• Exceptional Customer Service skills
• Strong attention to detail
• Adept in verbal and written communication
• Record of strong work attendance
• Passion for organization, measurement, and application of policies to workmanship
• Ability to multi-task and transition in and out of a variety of projects
• Ability to write simple reports and complete mathematical calculations
• Ability to scope out and estimate jobs, then report against progress to projections
• Ability to use mobile devices including tablets, laptops, digital cameras, and cell phones to take notes
• Ability to communicate with customers

QUALIFICATIONS

• Experience in utilizing CAD or other GIS-based mapping systems a plus
• Experience in Right-of-Way construction a plus
• Experience in utility inspection and engineering support a plus
• Experience in mediation or similar customer facing problem solving
• Candidate must be willing to reside near or commute to Taylorville, Illinois.

WORKING ENVIRONMENT

• 4, 10-hour per day shifts, 7am-5pm, Monday – Thursday, with overtime as needed
• Occasional before work/after work meetings and events
• Less than 10% overnight travel
• Able to work outside a majority of the time in most weather conditions

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee must regularly lift and /or move up to 10 pounds and occasionally over 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus.

WHEN APPLYING

• Please prepare a cover letter explaining why you are an excellent fit for this position
• Please outline all work experience, detailing any relevant work experience
• Please outline all training and certifications achieved
• Please describe scenarios in which your logic and analytical abilities have allowed you to troubleshoot and solve problems effectively

OTHER DUTIES
Please note that this job description is not a comprehensive list of all activities, duties or responsibilities the employee may be required to engage in for this job. These duties, activities, and responsibilities may change at any time with or without notice.

CTI’S CULTURAL AND CORE VALUES

Always keep our Focus on the customer. We understand that each customer is a potential salesperson or critic of our business. As such, we want to turn that potential to our benefit by striving to do more than simply satisfy our customers. We want to delight our customers through each of their interactions with our company—from sales, service, and support to system reliability, content, and performance.

Maintain our Integrity. Ours is a company built on a foundation of honesty and solid ethics. We do what we say we are going to do and we do the right thing, not just the most profitable thing. Put Families First. The challenges and rewards of working at Joink/CTI are important to all but never at the expense of our families. We always strive to maintain a healthy balance between our lives at work and at home.

Work Hard, Play Hard, and Stay Positive. At Joink/CTI, our glass is always half full. We see challenges as opportunities, never as problems or downsides. We support each other and strive to do everything with gusto. We all work hard to make Joink/CTI a successful business and we remember to have fun along the way.

Communicate. We strive to keep talking and seeking input from the people around us. No one has all of the answers and success requires us to err on the side of overcommunication. No one has ever failed to do their job successfully due to an abundance of communication.

Check your Ego at the Door. We operate on strong teams built on personal relationships and genuine caring for others and their success. As such, we win or lose through our combined effort, not through the effort of any single contributor. That understanding makes ours an organization that champions the entrepreneurial spirit and deemphasizes hierarchy and titles.

Give Back to Others. “Of those to whom much is given, much is expected.” We recognize that our success comes from our customers and from the communities where we live and work. We actively seek opportunities to make a positive impact on those communities and the needs of the people within them.

Remember that Local is Key. The foundation of Joink/CTI’s success is rooted in the small Midwest towns and communities where our company saw its genesis. We must never lose sight of the fact that our success comes from providing the benefits of large company infrastructure to employees and customers who live and work locally

EEO STATEMENT
Computer Techniques, LLC is an Equal Employment Opportunity Employer and will not discriminate against or harass any applicant or employee on any grounds prohibited under any federal, state or local law, including race, creed, color, religion, sex, national origin, age, disability, sexual orientation, marital status, status with regard to public assistance, veteran status, citizenship or membership in any other legally protected class.

Job Type: Full-time

Pay: From $20.00 per hour

Schedule:

• Day shift
• Monday to Friday

Experience:

• Customer Service: 3 years (Required)
• Right of Way Construction: 1 year (Preferred)
• utility inspection: 1 year (Preferred)
• utility locating: 1 year (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person

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