Job description

Tilghman Beach & Golf Resort, a 220 room resort in North Myrtle Beach, is looking for Owner Services Representative. Our condos are owned by individuals who contract with the resort to manage their vacation rentals on their behalf.

Ideal candidate should convey professionalism and maturity, is a natural problem solver, is capable of self-direction, and is available for flexible scheduling including Saturdays.

Job responsibilities include:

• Develop and grow a relationship with the owners of the properties across the resort’s portfolio by proactively communicating and becoming the subject matter expert of the resort. Orienting new owners to how our rental program works.
• Develop and grow a relationship with the owners by proactively communicating and becoming the subject matter expert of our properties.
• Educate owners on the resort’s processes and procedures into our portfolio.
• Act as the primary organizational contact for owner services matters.
• Manage and oversee the conflict resolution process; address and solve any and all owner issues, questions, concerns, and/or complaints.
• Meet and maintain the resort’s standards related to owner satisfaction.
• Escalate homeowner concerns by responding to any and all owner inquiries.
• Develop and implement systems that can facilitate communication and access of information between the resort and its owners.
• Establish and maintain open, collaborative relationships with team members, upper management, and property owners.
• Engage in contract negotiations with property owners.
• Other duties as assigned.

Qualifications:

• Bachelor’s degree
• Real Estate or Property Management license is a plus.
• A minimum 2-3 years’ experience in property or hotel management
• Experience in managing other employees a plus.
• Ability to handle difficult conversations and/or situations with grace; resolve any owner and guest conflicts in a timely and confidential manner
• Excellent verbal and written communication skills to maintain effective communication between the company and property owners
• Experience overseeing time sensitive projects and deadlines
• Ability to work well under pressure in an agile, fast-paced environment
• Strong attention to detail and highly responsive and reliable

Salary:

$16.00 - $22.00 per hour, plus bonuses

Benefits:

Dental, Vision, Paid Time Off

Job Type: Part-time

Pay: $16.00 - $22.00 per hour

Benefits:

• Dental insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work setting:

• In-person
• Office

Ability to commute/relocate:

• North Myrtle Beach, SC 29582: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Property management: 2 years (Required)

Work Location: In person

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