Pain Management Medical Assistant (West Milford)
Full Time
West Milford, WV 26451
Posted
Job description
Responsibilities and Essential Duties:
o Uses tactful, appropriate communication in sensitive and emotional situations.
o Follows up as appropriate with supervisor, co-workers, or patients regarding reported complaints, problems, and concerns.
o Promotes positive public relations with patients, family members, and guests.
o Completes requirements for in-service training, acceptable attendance, uniform and dress codes, including personal hygiene and other work duties as assigned.
o Complete employee and patient incident report forms; complete follow-up investigation forms.
o Maintain accountability medication inventory; immediately notify supervisor of discrepancies.
o Support the facility's medical supply system; follow procedures for patient charge items.
o Correlate accurate and complete documentation and its impact on reimbursement and federal regulations.
- Prepares patient records and supporting documentation (Board of Pharmacy reports) for all scheduled patients into the clinic promptly. Directs patient care movement from the waiting area, examination room, and checkout.
- Provides care prior to medical providers' visit with the patient, including health systems review, recording vitals, medication reconciliation, addressing patient concerns pertinent to evaluation—assists the medical providers' clinic visit as needed with direct patient care.
- Follows up with the patient, enters any medical provider orders, provides necessary educational information, and obtains necessary information or consent to provide recommended therapies.
- Documents appropriately in the patient's paper and/or electronic medical record all pertinent information according to clinic-wide policy and procedures.
- Prepares all chart records and supporting documentation for all patients scheduled promptly.
- Supports the pain management medical provider as needed during procedures in accordance with professional standards. Constantly monitors and is responsive to changes to the patient's health status in accordance with standards.
- Manages pain management departmental supply inventory. Works with staff to submit requests for additional supplies and ensure all supplies are inventoried and in good working use.
- Submits all paper chart records and patient documentation for scanning following clinic or procedures day.
- Handles all patient care results and inquiries promptly. Promptly follow up with patients with any pertinent information directed towards their care, such as appointments, test results, etc.
- Takes the initiative and responsibility for meeting patient needs in a productive, efficient manner. Shows ability to perform in a high-intensity, fast-paced environment.
- Acts as a valued and integral member of a team in providing quality, effective care.
- Maintains all regulatory requirements and adheres to all clinic policies and standards.
- Supports and participates in common teamwork:
o Uses tactful, appropriate communication in sensitive and emotional situations.
o Follows up as appropriate with supervisor, co-workers, or patients regarding reported complaints, problems, and concerns.
o Promotes positive public relations with patients, family members, and guests.
o Completes requirements for in-service training, acceptable attendance, uniform and dress codes, including personal hygiene and other work duties as assigned.
- Perform various duties to provide quality care to patients to maintain or attain the highest practical level of functioning and to coordinate care for the patients as illustrated by the following:
o Complete employee and patient incident report forms; complete follow-up investigation forms.
o Maintain accountability medication inventory; immediately notify supervisor of discrepancies.
o Support the facility's medical supply system; follow procedures for patient charge items.
o Correlate accurate and complete documentation and its impact on reimbursement and federal regulations.
- Provides clinical expertise in the management of medical emergencies.
- Maintains prompt and regular attendance.
- Performs related work as assigned.
- Perform tasks that are supportive in nature to the job's essential functions but may be altered or redesigned depending on individual circumstances.
- May require travel (no overnight) to another CCWV health center.
- May also be required to attend job-specific training sessions annually.
- Assist patients, family members, or other clients with concern and empathy; respect their confidentiality and privacy; and communicate with them in a courteous and respectful manner.
- Answer and refer telephone calls or other inquires to ensure accurate and timely communications are facilitated.
- Identify yourself in a pleasant and positive manner.
- Take responsibility for helping the caller.
- Assist in the orientation/training of new Team Members.
- Consistently work in a positive and cooperative manner with fellow Team Members.
- Assist other Team Members in the performance of their assignments.
- Seek out opportunities to help rather than waiting to be asked.
- Consider the impact of your actions on Team Members throughout the Organization.
- Recognize the need for variations in staffing and volunteer to fill open shifts when possible.
- Take direction and initiate actions (cross/additional training) that will allow the assumption of cross-functional duties to ensure seamless patient care.
- Demonstrate flexibility to perform duties wherever volume deems it necessary within the organization.
- Demonstrate sound judgment by taking appropriate actions regarding questionable findings or concerns.
- Investigate and follow through on unusual orders or requests for service or information.
- Follow proper reporting procedures for actual or potential accidents and/or incidents so follow-up and/or prevention can occur.
- Record/report the need for service maintenance or repair of equipment and remove any faulty equipment from service.
- Consistently evaluate work and determine if further steps are needed to meet patient expectations.
- Take the initiative to do or redo inadequate or incomplete work, even if it is not yours.
- Ensure compliance with regulatory standards.
- Consistently demonstrate the ability to respond to changing situations in a flexible manner in order to meet current needs, such as reprioritizing work as necessary.
- Minimize non-productive time and fill slow periods with activities that will enable you to prepare to meet the System's future needs (education, organizing, housekeeping, assisting others).
- Organize job functions and work areas to be able to complete varied assignments within established time frames effectively.
- Consistently demonstrate the ability to take the initiative to make decisions/choices without direct supervision.
- Demonstrate knowledge and understanding of all policies and procedures and the ability to reference them from appropriate books and manuals.
- Comply with CCWV's infection control policies and procedures, including the Bloodborne Pathogens Standard, to ensure a safe working environment for self and others.
- Ability to sit, stand, lift, bend, reach, and able to push and pull items weighing 75 pounds or less.
- Incumbents will be exposed to viruses, disease, and infection from patients and specimens in the working environment.
- The incumbent will be required to work at any facility and be responsible for their own transportation.
- The incumbent will be scheduled based on operational needs.
- Incumbents may experience traumatic situations, including psychiatric, dismembered, and deceased patients.
- Proficient reading, writing, grammar, and mathematics skills;
- Proficient interpersonal relations and communicative skills;
- Knowledge of drug interactions, side effects, and incompatibilities;
- Decision-making skill;
- Proficient assessment skills;
- Minimal typing skills;
- Auditory and visual skills;
Education/Training/Experience:
- Graduate of a national accredited Medical Assisting program.
- A minimum of one year's experience in pain management is highly preferred.
Hours: Monday-Thursday 7:30am-6pm
Education
Required- High School or better
Licenses & Certifications
Required- Basic Life Support
- Medical Assistant
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