Job description
Who we are
Launched in 2003, we’re a vibrant and fast-growing Company with a passion for music. We really care about our people and want them to grow with us in an open and supportive environment.
We are a diverse team of over 500 people located in 5 different countries, across a wide range of different focus areas including marketing, logistics, technology, and customer service.
It’s an exciting time to join us in our journey as we continue to evolve, with additional brands joining the Gear4music family and exciting new products in the pipeline.
This position is for a motivated Showroom assistant to greet customers, help them find what they need, and make their experience in store a positive one.
Who you are
Our ideal applicant is someone who can quickly absorb and retain product knowledge. The successful candidate will receive on-the-job training,but must have the ability to work well in a fast-paced environment and enjoy working as part of a in a team. If you love a challenge and have good knowledge of musical instruments, specifically on the guitars side of things, we can’t wait to see your CV!
What you will do
You will welcome our custiomers into the showroom, help them to find what they are looking for and provide great customer service
Providing advice to customers regarding instruments in the showroom, mainly guitars.- Demonstration of instruments and musical equipment
- Stock control and management
- Ensuring the Showroom is always well stocked and well presented
- Addressing and solving any customer service issues in a professional and efficient manner
- Being adaptable and able to assist customers with purchases outside of your specialist area
What your skill set may look like
Whilst we have an idea in mind of what we need, we are inclusive, and we want applications from people with diverse backgrounds and experiences that can come together to make this new team into a success. If you are excited but not sure you tick every box, please apply, you may be the exact person we are looking for.
Knowledge of guitar brands and products- Confident and friendly manner towards customers and colleagues
- Excellent communication skills
- Computer literacy – MS-Office, Outlook and Internet
- Good technical understanding of musical instruments
- Experience in product presentation and have a good eye for detail
- Professional experience in retail or customer service is an advantage
What we'll give you
Alongside the benefit of working with a fantastic bunch of talented people, we want to help you get the most out of your work and your free time, setting clear objectives and providing development opportunities, whilst ensuring your general wellbeing is at the forefront of our minds.
A generous discount scheme if you want to buy a product from us- Health Assured Employee Assistance Programme, helping you to manage personal issues at work and at home
- An employee referral scheme
- A ‘go home’ culture. No one is expecting you to work longer than your hours
- Development opportunities and regular one to ones
Plus, all the usual things you’d expect:
Employer pension scheme- Eyecare vouchers
- Cycle to work scheme
- Company sick pay scheme
- Enhanced maternity & paternity pay
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