The Parts Professional sells parts to all available customers, over the counter, through the shop, or on the phone.

DUTIES AND RESPONSIBILITIES:

Specific to the Front Counter:

• Assist walk-in customers in selecting required parts, suggest companion requirements, offer specials, and ensure that the customer is exposed to the full product line
• Pull purchased parts from stock.
• If the part is not in stock, determine availability and submit an emergency order if requested by the customer.
• Answer phone calls, providing price quotes and other information.
• Assist outside sales representatives with their orders.
• Set up orders for daily shipment, delivery, or pick-up.
• Verify ''will call'' and ''back-order'' files weekly and return to vendors, or stock those items not required.
• Solicit assigned accounts by phone.

Specific to the Rear Counter:

• Assist service technicians in selecting parts needed for repairs in process.
• Order parts not in stock if, after discussion with Shop Foreman, it is determined that parts are needed and will be used upon receipt or that the customer will return for the required repairs.
• Notify the Shop Foreman and the customer that ordered parts have been received.
• Answer parts phones when front counter is overloaded.
• Ensure that before parts can be charged out, the Technician presents a duplicate copy of the repair order and a parts requisition

All Counterpeople:

• Be friendly, professional and efficient when working with all customers, both on the phone and in person.
• Provide the same high level of service to the other dealership departments as is given to other customers.
• Issue credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified. Exceptions must be approved by the Parts Manager or Business Manager.
• Ensure that all charge sales are signed by the customers.
• When doing business with regular cash customers, ensure that their ''cash account'' numbers are recorded to assure proper customer tracking.
• Keep front and rear counter areas clean and uncluttered.
• Replenish assigned inventory daily.
• Advise Parts Manager when areas of the department are not in satisfactory condition.
• Keep current on new products and product updates.
• Participate with the Parts Manager in maintaining a Lost Sale Tracking program.

WORKING CONDITIONS:

This is a physically demanding position. Will move throughout the parts shelves all day, reaching and climbing to obtain parts from inventory. Will stand six to eight hours during a shift at the customer counter. When delivering parts to the service department and body shop, will be exposed to noise, dust, exhaust fumes, paint, and other materials.