Job description

About us

Snead Eye Group, a leading Florida Ophthalmology practice with clinics in Fort Myers, Bonita Springs, Cape Coral and Naples, is seeking additional Team members to support our growing demand for eye care. Our team is dedicated to a premiere patient experience and we are looking for Team members that exemplify customer service and attention to detail to ensure all our patients receive a remarkable experience.

Our work environment includes:

• Modern office setting
• Growth opportunities
• Company perks

The Patient Access Supervisor should have prior knowledge and experience in the Ophthalmology field, supervising experience, and a general understanding of the Billing process among other characteristics. The right candidate is a utility player that is able to take initiative in the work place and see processes through. This position does require travel between our 4 clinics located in Fort Myers, Bonita Springs, Cape Coral and Naples.

Essential Functions

· Responsible for overseeing the Front Desk process as well as the Patient Access Representative Team

· Must be willing to learn the Front Desk role in order to have a better understanding of the position; this includes but is not limited to: check in/check out, patient registration and intake, front end collections, surgery collections, producing deposits to include some cash/check handling.

· Create and manage the Front Desk schedule, including maintaining adequate coverage, handling time off requests and call-outs, and filling in as a necessary.

· Works with the Billing department to ensure that all Patient funds are allocated and that insurance is verified.

· Oversees the Patient Chart Prep process.

· Prepares & leads front desk huddles.

· Scans the schedule daily/weekly for potential issues and handles them before they arise.

· Tracks training and development. Executing reviews as needed.

· Provides constant communicate and updates to the front desk team from Leadership.

· Assist in onboarding and developing new Patient Access Representatives.

· Other duties as assigned by the Operations Manager

Qualifications

· Minimum one year of supervisory experience with direct employee reports in the Ophthalmology field.

· Strong analytical and problem-solving skills

· Works independently with minimal supervision

· Practical knowledge and experience in working with practice management software systems with the ability to direct workflow operations.

· Able to maintain effective relationships and open communications with patients, management, and staff.

· Microsoft office and computer proficiency required

Job Type: Full-time

Pay: $22.00 - $24.00 per hour

Healthcare setting:

• Clinic
• Private practice

Medical specialties:

• Ophthalmology

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Fort Myers, FL 33907: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 2 years (Preferred)
• Medical terminology: 1 year (Preferred)
• Management: 3 years (Required)

Work Location: In person

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