Job description
Pharmacy Benefits Navigator
Job Description:
Under the general direction of the clinical, the pharmacy benefits navigator is responsible for overcoming all barriers to drug access for patients including: prior authorization, copay assistance, facilitation of delivery. A pharmacy benefits navigator is typically an experienced retail pharmacy technician who understands the need for a highly personalized service.
Essential Responsibilities:
- Highly detail oriented and well organized.
- Ability to establish and maintain effective working relationships and communicate clearly with pharmacy staff.
- Place patient care at the utmost importance
- Ability to gather information needed to successfully submit a prior authorization to an insurance company
- Ability to navigate copay assistance and grant funding availability to assist with drug affordability
- Work as a liaison between pharmacy, doctors office, and patient in order to expedite drug access
- Provide medication adherence support
- Appropriately escalate clinical issues to the clinical or specialty pharmacist
- Build relationships with patients by providing friendly and efficient customer service
- Capacity to work independently and manage time well in order to complete necessary workload.
- Apply cultural sensitivity and understanding with a wide range of patient populations
Minimum Qualifications:
Education: High school diploma or GED required.
Current Texas licensed technician permit preferred. National certification preferred.
Experience: 4 years of experience preferred.
PTCB in 12 months after starting.
Licensure/Certifications/Registrations Required: Active permit as a Pharmacy Technician by the Texas State Board of Pharmacy or ability to achieve permit within 90 days of employment.
Knowledge, Skills and Abilities:
- Basic computer and math skills
- Detail oriented for accuracy of data and information
- Ability to communicate verbally and in writing
- Ability to accurately read and understand written materials and instructions
- Microsoft Office proficiency preferred.
- Customer Service oriented.
- EMR documentation experience preferred
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