HR & Staffing Manual Section
APPROVED: 01/02/2019

UPDATE: 09/28/2022

JOB POSTING

TITLE: PATIENT CARE COORDINATOR
REPORTS TO: CLINIC PROGRAM MANAGER
STATUS: NON-EXEMPT
PAY: $18-$20.00/HOUR

OUR MISSION & VISION
The Brighter Beginnings mission to “support healthy births and successful development of children by partnering with
parents and helping to build strong communities“, gains its strength and aspiration from our core belief and vision that,
“Every family matters, and every child deserves a happy, healthy future.”

OUR HISTORY
Brighter Beginnings is a 501c3 nonprofit organization and has been responding to the needs of families in resource-poor
neighborhoods since 1984 when our work began in response to the alarming differences in mortality and illness rates
among African American babies compared to other children.

Brighter Beginnings has grown into a respected and well-connected organization with locations in Oakland, Richmond,
Bay Point, and Antioch. We have a multi-cultural, bi-lingual staff of passionate and committed family-service
professionals; in fact, many of our staff came to this work because of the challenges they faced in their own families.

POSITION SUMMARY
The Patient Care Coordinator role is to provide optimal care for an entire population by identifying and eliminating care
gaps. Will coordinate team-based care to provide health services to individuals, through effective partnerships with
patients, their caregivers/families, community resources, and their provider. This position will be targeting the Sycamore
area neighborhood in Antioch, CA.

QUALIFICATIONS:
PROFESSIONAL KNOWLEDGE, SKILLS & ABILITIES:

1) High School Diploma
2) Two years related experience preferred OR equivalent combination of education and experience sufficient to

successfully perform the essential duties of the job.
3) Completion of Medical Assistant training or certification is a plus.
4). Experience working with African American community.
5) Ability to problem-solve utilizing the team approach. Conflict resolution skills
6) Possesses outstanding interpersonal skills, including excellent written and verbal skills
7) Ability to deal with people in person and in telephone contacts in a professional manner
8) Demonstrates ability to promote quality improvement through development and maintenance of standards
9) Sensitive to the needs of the cultures represented in the corporation’s patient population
10) Demonstrated commitment to the provision of services for the underserved and sensitivity working with a

variety of people from low-income populations, with diverse educational, lifestyle, ethnic, and cultural
origins; disabled, homeless, substance users, HIV (AIDS) infected, and/or physiologically impaired.

11) Ability to abide by standards of professional ethics and maintain HIPAA rules of confidentiality.
12) Adherence to infection control procedures, including but not limited to, standard precautions of
temperature monitoring, hand washing, symptom self-monitoring, masking and social distancing.
13) Assist and support the BBFHC Programs to meet standards of High Reliability.
14) Demonstrate clear knowledge of Brighter Beginnings Family Health Clinics structure, standards,

procedures, and protocols.

MAIN RESPONSIBILITIES AND DUTIES:
1. Maintain ongoing tracking and appropriate documentation of Initial Health Assessment and high Emergency

Department utilizers.
2. Works to coordinate the care for patients who are at high risk for hospitalization or readmission to the hospital to

ensure that they have prompt access to any necessary care including our providers, mental health, specialty care,
etc.

3. Liaison for community resource referrals that come from our SDOH, ACE's and BH assessments
4. Ensure complete and accurate registration, including patient demographic and current insurance information.
5. Act as a liaison with our Insurance Eligibility Specialist to determine client/patient eligibility.
6. Understand the organization and help patients navigate through it.
7. Schedule patients appointments, which include preventative screenings, routine and follow-up appointments, and

scheduling transportation if needed.
8. Be the system navigator and point of contact for patients and families, having direct access for asking questions.

May assume an advocate role on the patient's behalf with the carrier to ensure approval of the necessary
supplies/services for the patient in a timely fashion.

9. Spanish is preferred, but not required.
10. Assist patients in problem solving potential issues related to the health care system, financial or social barriers

(e.g., request interpreters as appropriate, transportation services or prescription assistance);
11. Identify and utilize cultural and community resources.
12. Establish and maintain relationships with identified service providers.
13. Ensure that patient's primary care chart is up to date with information on specialist consults, hospitalizations, ER

visits and community organization related to their health.
14. Provide general administrative support (i.e. typing, filing, etc.) to supervisor and department.
15. Maintain office appearance on a daily basis.
16. Maintains excellent communication with the patients and the care team.
17. Works in collaboration with Mobility Labs/RCF Connects to coordinate services for residents in the target area

and provide monthly progress reports to the Mobility LABs Leadership Committee.
18. Assists the care team with developing and accessing health interventions
19. Check-ins on the patient regularly, evaluate, and document their progress as required by policies and procedures
20. Consults with patients and family members to discuss their health problems
21. Act as a liaison with Brighter Beginnings Providers/Treatment Nurses to develop a care plan to address their

personal health care needs
22. Utilizes strong organizational skills necessary to systematize care for several patients at once, while coordinating

with diverse healthcare workers who hold varied schedules
23. Ensures highly developed verbal and written communication skills to expedite and facilitate patient

understanding of health needs while maintaining a high level of respect and confidentiality for the patient
24. Communicates with others throughout the organization and community to encourage coordination in patient care
25. Collects data through patient tracking to facilitate patient outcome data collection and analysis

SUPERVISORY RESPONSIBILITIES
This position has no supervisory responsibilities.

OTHER JOB REQUIREMENTS
Job requires passing a background check, passing a TB, Physical Exam, provide updated vaccination records, Hepatitis B
vaccination, Covid vaccine and annual flu vaccination.

SPECIAL ADA REQUIREMENTS
Brighter Beginnings is in full compliance with the Americans with Disabilities Act (ADA) and does not discriminate
with regard to applicants or employees with disabilities, and will make reasonable accommodations when necessary.
1. For the purposes of ADA, the “Responsibilities” and “Qualifications” are essential job functions. 2. Work is
normally performed in a typical interior/office work environment, with typical office noise and other disruption.

3. Limited physical effort is required.
4. Both standing and sitting are required, with most of the job time spent sitting. Approximately three-quarters of

the time is spent using a computer keyboard.
5. Various types of equipment/supplies are used to accomplish the job requirements and include, but are not limited

to, pens, pencils, calculators, computer keyboards, telephone, printers, etc.
6. Required to drive to other work sites for meetings, conferences, etc.

BENEFITS
Competitive wages, friendly environment, two weeks of vacation (increase after 1 year of employment), 13 paid holidays;
sick leave; employer-paid health, dental, vision, life and disability insurance; optional employee-paid dependent health
coverage available, 403b retirement account with matching, FSA, Transit Benefit and EAP. Employees working full-time
will receive these benefits.

APPLY
If you’re interested in this position, please email resume to jobs@brighter-beginnings.org or apply on indeed. Please make
sure to subject the email with the position title that you are applying for.