Job description
Job overview
The role of the Patient Flow Tracker is to ensure tracking and flow support is provided on a daily basis to the Acute Medical Unit team to prevent unnecessary delays and improve the patient journey.
A key element of this role is to ensure accurate and timely data entry onto Symphony, and other systems which reflects the patient journey in real time to support the Acute Medical Unit in achieving required targets.
The Patient Flow Tracker will escalate potential delays to the relevant team in a timely manner.
The Patient Flow Tracker will work closely with all multi-disciplinary teams (Clinicians, Nursing staff, Therapy staff, Managers, Bed Managers, Wards and Departments, Rapid Response, Local Authorities, PTS and Primary Care Services etc) ensuring the quality indicators are met.
Main duties of the job
Track all patients through their journey within the Acute Medical Unit
In collaboration with Shift Co-ordinator be proactive in identifying all patients who may breach the quality indicators including the emergency 4 hour
In order to achieve the 4 hour standard cascade/expedite potential delays to the NIC/Co-ordinator.
Liaise with the Manager of the Day and Ward staff regarding bed requirements.
Contact specialities under the direction of the co-ordinator, to facilitate timely speciality response – escalating any issues to the Co-ordinator and/or Nurse in Charge.
Attend AMU Safety Huddle.
Promote the usage of Same Day Emergency Care Unit (SDEC) and discharge unit
Liaise with internal and external supporting specialties, departments and services to facilitate movement of patients within the 4 hours
Deal with any telephone enquiries promptly and professionally
Facilitate the booking of patient transport
Liaise with Estates/Path Lab as required
Liaise with IM&T as required, using the appropriate escalation procedure
Liaise with Security and Portering services
Provide reports where requested
Scan patient notes and other relevant documentation prior to transfer/admission using all necessary systems (Symphony etc.).
Working for our organisation
Bury Care Organisation brings together acute provision at our Fairfield site and almost 40 community services across the Bury area.
Rated as ‘outstanding’ by the Care Quality Commission, our Fairfield site delivers innovative patient-centred care, and boasts an award-winning Stroke centre and Heart Care unit.
Our community services in Bury are a mix of professionals from health, social and voluntary sectors, bringing together the benefits of a joined up approach to health and social care.
Detailed job description and main responsibilities
To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: www.careers.northerncarealliance.nhs.uk
Person specification
Qualifications
Essential criteria
- NVQ level 2 in administration or equivalent
Desirable criteria
- Experience within Urgent Care
Experience
Essential criteria
- Experience of working with general public
Skills
Essential criteria
- Able to prioritise own workload
COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course our patients from the virus when working in our healthcare settings. Whilst COVID-19 vaccination is not a condition of employment at this time, we do encourage our staff to get vaccinated. We will be checking the vaccination status of all new starters so that we can manage individual and environmental risks, and so that we can support those who may be undecided about vaccination. If you are unvaccinated there is helpful advice and information at https://www.gov.uk/government/collections/covid-19-vaccination-programme where you can also find out more about how to access vaccination. There is a current Government consultation underway which will determine whether some new starters may need to be vaccinated.
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We reserve the right to close the online vacancy when we are in receipt of sufficient applications. Should you wish to apply for this post you are advised to complete and return your application form as soon as possible.
The Northern Care Alliance NHS Foundation Trust is committed to diversity and inclusion and welcomes applications from everyone. We value the contribution of individual talent, skills, knowledge, and experience and aim for a workforce demography representative of our local community. If you are disabled and require reasonable adjustments to the application process, please contact the Recruitment Team to discuss.
In applying for this post, you give the Trust permission to use your data for recruitment purposes.
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