Introduction

Do you want to join an organization that invests in you as a(an) Patient Liaison? At Medical City Plano, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.

Benefits

Medical City Plano, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
  
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
  
• Family support through fertility and family building benefits with Progyny and adoption assistance.
  
• Referral services for child, elder and pet care, home and auto repair, event planning and more
  
• Consumer discounts through Abenity and Consumer Discounts
  
• Retirement readiness, rollover assistance services and preferred banking partnerships
  
• Education assistance (tuition, student loan, certification support, dependent scholarships)
  
• Colleague recognition program
  
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
  
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

You contribute to our success. Every role has an impact on our patients’ lives and you have the opportunity to make a difference. We are looking for a dedicated Patient Liaison like you to be a part of our team.

Job Summary and Qualifications

Provides exceptional hospitality and customer service to patients and their families and facilitates communication and throughput in our outpatient areas and waiting room.

POSITION RESPONSIBILITIES:

• 
  Exhibits heartfelt hospitality by proactively greeting incoming patients and guests, making a positive impression
• Facilitates communication between families and the health care team in family waiting rooms.
• Functions as a liaison to facilitate and enhance clear communication between physicians, family members, and healthcare team.
• Adheres to the HCA Code of Conduct.
• Develop and maintain effective working relationships with patients, families, volunteers, visitors, and other health Care members.
• Exhibits a calm, helpful manner that conveys a caring respectful and friendly attitude.
• Communicates with others in a considerate, cooperative manner.
• Manages patients and visitors’ throughput in surgical waiting room.
• Manages conflict in a positive and constructive method working towards resolution.
• Proficient in de-escalation techniques.
• Create and maintain communication data logs. Gather data from Meditech and other software to track patient Through-put.
• Assists in maintaining a neat environment in public areas and maintaining needed supplies.
• Participates in strategies to improve department service outcomes, decrease facility at risk through appropriate documentation, and the use of chain of command.
• Assist with service excellence expectations by assisting with rounding with patient family members in Surgical Surgical Services areas.
• Displays a professional appearance according to department guidelines at all times.
• Adhere to time and attendance policy.
• Utilization of problem solving skills and follow through for conflict/complain resolution in a timely manner.
• Provides ongoing support and communication for surgical patients and families when necessary.
• Participation in staff meetings and patient experience committee.

What qualifications you will need:

• Associates Degree preferred
• 1 year hospital experience in customer service, and patient advocacy.
  
• This role requires you to be fully vaccinated for COVID-19 based on local, state and /or federal law or regulations (unless a medical or religious exemption is approved).

Medical City Plano opened in 1975 and provides Plano and Collin County with advanced health care. Medical City Plano is a 600+ bed acute care hospital. We have more than 2,000 employees and over 1,400 physicians on staff. Our main campus in Plano has a cancer treatment center and cardiovascular programs. We have The Bariatric Surgery Institute, a Wound Care Center and inpatient rehabilitation. We also offer complete women's and children's services. This includes a high-risk antepartum unit and a Level 3 neonatal intensive-care unit. We were the first hospital in Dallas, Collin or Denton counties to be named a Comprehensive Stroke Center by the Texas Department of State Health Services. Medical City Plano was the first Level I Trauma Center in Collin County and The Burn & Reconstructive Center of Texas was the first burn center in Collin County. As a part of the Medical City network of hospitals and specialists, patients are ensured access to leading medical experts and advanced healthcare innovations.

"Good people beget good people."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Patient Liaison opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.