Job description

Rothman Orthopaedics is looking to hire a Patient Responsible Representative based in our Center City Philadelphia office.

Schedule: Monday through Friday 8 AM to 4:30 PM

The Position:

The Patient Responsible Representative is responsible for incoming patient calls, self pays, high-deductible, past due accounts, and refunds.

Job Duties:

• Answers and resolves all patient billing calls daily. Ensures calls are returned within 24 hours.
• Updating patient records, refiling, and correcting claims as required. Communicates with follow-up team billers as needed.
• Maintains the responsible follow-up module.
• Manages collection accounts including verifying accuracy of the balance, contacting the patient to resolve, friendly reminders, final notices and approval to our outside collection agency.
• Management of surgical collection accounts for physicians. Attempts to resolve with patients and updates manager as needed. Before releasing to surgeon for collection approval, account should be well documented that all resources to collect have been exhausted.
• Processes credit cards for patient convenience and sends patient receipt of payment.

Job Qualifications:

• High School diploma or GED.
• Computer skills including, but not limited to, MS Office. Associate or Bachelors degree preferred.
• Two (2) years in healthcare billing office and two (2) years experience in physicians' insurance credentialing

Our Commitment to Employees:

Come work at Rothman Orthopaedics! Our employees are our single greatest asset, as such, we strive to provide a professional, nurturing environment where every member of our team can make a meaningful difference in the lives of others. This commitment to our employees has earned us the distinction as a Top Workplace in Philadelphia by the Philadelphia Inquirer year after year. Our employees enjoy competitive pay, comprehensive health and dental benefits, tuition reimbursement, paid time off, and retirement savings plans.

Rothman Orthopaedics is an Equal Opportunity employer committed to providing opportunities to all qualified applicants without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. We value developing an inclusive and equitable environment that strengthens our organization and allows us to better attract and retain a diverse workforce that is representative of our patients and our community. We model our values by creating and enacting practices that encourage participation from all backgrounds, perspectives, and experiences.

As a condition of employment at Rothman Orthopaedics, it is required you receive the COVID-19 vaccination. Rothman Orthopaedics is an Equal Opportunity Employer and requests for reasonable accommodations will be considered.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• medical billing: 1 year (Preferred)
• customer service: 1 year (Preferred)

Work Location: In person

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